KATRINA MARI C. ARAGON
WORK EXPERIENCE
TRAINING SUPERVISOR (AUG.2017 – Current)
IQOR Phils. Inc. Sta.Rosa
AT&T BGI/ISM/COLL/TECH-CARE
-
Technical
Solution
Expert
(FEB.
PRESENT)
• Facilitates
New Hire and
Conversion
classes2021
to take part
as a role of
Customer Service, Sales Rep and Tech Rep
Asurion TCP-Nuvali
• AT&T phase 3 certified for aforementioned LOB
Soluto-Staples
•
-
B43 L13 Sycamore Lane
Evergreen County Zapote
Binan Laguna 4027
ABOUT ME:
Provides technical assistance to consumers who purchased any
device at staples store as part of their protection plan coverage
TRAINING SUPERVISOR (AUG.2017 – JAN. 2021)
IQOR Phils. Inc. Sta.Rosa
AT&T BGI/ISM/COLL/TECH-CARE
•
Facilitates New Hire and Conversion classes to take part as a role of
Customer Service, Sales Rep and Tech Rep
A highly motivated individual,
• AT&T phase 3 certified for aforementioned LOB
greatly adaptable to change and
keen in to details who is seeking for
a company that will help me to
RESOLUTION SPECIALIST (DEC.2016–JULY 2017)
apply all of my learning in and out
of work as well as to hone me both EXL Service INC.,
in professional and intrapersonal
CYAN
aspects.
• Provides member’s health care benefit coverage to medical
professionals
SKILLS:
Problem Solving
Adaptability
Collaboration
Strong Work Ethic
CUSTOMER SERVICE/ SALES REPRESENTATIVE (JULY 2016-DEC.2016)
Covegys Phils.,
AT&T Mobility
•
Address general and billing inquiries
•
Pitch for product and promotional sale
Time Management
Critical Thinking
Handling Pressure
Leadership
EDUCATION:
BS Psychology Graduate
Pamantasan ng Cabuyao
2008 - 2012
Primary (2002) and
Secondary (2006)
Canossa School Sta.
Rosa Laguna
SALES REPRESENTATIVE (JUNE 2013-JULY 2015)
Sutherland Global Services
AT&T U-VERSE BLUE
•
Offers entertainment products to incoming customers
•
Provides package that suites each customer
•
Addresses billing and general inquiry
PROPERTY CONSULTANT (OCT. 2012–MAY 2013)
Greenfield Development Corp.,
•
In-person property specialist for premier residential and commercial
lots
