Katrina Mae Siblag

Katrina Mae Siblag May 25, 1991 --iamakat93 Katrina Mae Siblag Virtual Assistant Hello, I'm an all around virtual assistant with more than four years of experience. I specialize with project management, customer support and WordPress management. Education Bachelor of Science in Nursing 2011 Makati Medical Center College of Nursing Courses Taken Copywriting Fellowship Klaviyo Email Marketing for Ecommerce Top Skills Social Media Management Experience Customer Experience Specialist (Freelance) Pela Case | October 2019 to present Provide customer support via email and chat Process orders in Shopify, issue tracking updates and refunds Escalate concerns to the management when needed All Around Virtual Assistant (Part Time) Strategic Profits | September 2019 - April 2021 Managed different social media pages and Facebook groups Customer Support Search appropriate keywords for social media WordPress Management Posting contents in WordPress Basic Graphic Design Communication Skils Project Management Copywriting TOOLS FAMILIAR WITH Ahrefs Active Campaign Klaviyo Facebook Business Manager Tailwind WordPress ClickUp Asana Trello Canva Airtable Lastpass Gorgias I Zendesk Shopify Kajabi Create Facebook posts in Canva WordPress Content Manager l Virtual Assistant (Freelance) BoldData | September 2018 - July 2021 Upload posts in WordPress Optimize WordPress posts by adding keywords, images, backlinks, etc General Virtual Assistant (Freelance) September 2017 to September 2018 Language 90 90 English Filipino