KATRINA MAE
CALDERON
VIRTUAL ASSISTANT
WORK EXPERIENCE
SAP Concur
Data Integration Support/Support Engineer
CONTACT ME AT
Blk 29 B Lot 18 Cityhomes
Resortville R5, Lankaan 2,
Dasmarinas City Cavite-
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SKILLS SUMMARY
Email Management
Attention to Detail
Invoice Processing
Database Management
Data Entry
Process Improvement
Additional Skills:
Web Design
SQL
Salesforce
Java-Script, Groovy
Netsuite, Boomi, Quickbooks
Computer Literacy
Project Management Tools
Strong Communication
Database administration (Boomi and SAP Cloud Platform)
Built and constructs, and scripts (using JavaScript) NetSuite
connector integration, analyze designs, constructs connector.
Integrates report (Expense and Invoice) to Netsuite/accounting
software
Provide technical guidance and troubleshooting assistance to
clients throughout the integration process.
Create detailed documentation of integration processes,
configurations, and troubleshooting steps.
Identify and resolve integration-related issues, including data
mapping, configuration conflicts, and system compatibility
problems.
EXL Services
Travel Agent/Customer Service Representative
Books reservations for air travel, hotel, and car
rentals, following up when necessary to compare
the reservation.
Accurately process all ticketing and reservation transactions Provide customers with flight, hotel, or car rental information.
West Contact Services Inc
Technical Support Representative
Worked with customers having data connectivity
and cable box issues.
Provide thorough support and problem resolution
for customers.
Aegis People Support - Customer Service Representative
Assist client in finding travel package deals for
hotels, airfare, rail tickets, car rentals, activities and
travel insurance.
Provide competitive trips assuring the high standard
quality - Provide alternatives for customer travel Inform clearly all terms, conditions, and cancellation
for each booking.
WORK EXPERIENCE (VIRTUAL ASSISTANT)
Medical Assistant/Virtual Assistant
Psychiatrist (Dec 2018-Jan 2022)
Managing Psychology Today, sending follow-ups email,
call back the inquiries.
Data entry to Practice Fusion for new patients
Verify insurance (if in-network or out of network)
Update patients about the status of verification
Setting an appointment with Dr.
Sending reminders before the scheduled appointment
and sending invoices to settle co-pay.
Medical Biller Specialist
Psychiatrist (Mar 2021-Dec 2021)
Created and monitored physician's credentials
Coordinating with the insurance companies regarding
any discrepancy in payments if necessary
Entering procedure and diagnosis codes and requisite
patient information into billing software to streamline
invoicing and account management; adding modifiers,
verifying diagnoses, and coding narrative diagnoses.
Checked eligibility and benefits verification for
treatments, hospitalizations, and procedures
Credentialing insurance companies
Assistant Property Manager
Sept 2021-Jan 2022
Addressing and resolving residents' questions, concerns, and complaints in a timely manner
Schedule property viewings
Create a report for delinquencies and debt collection
Complete the lease renewal process, including the creation of leases and communication with tenants and
owners
Reporting any problems or issues to the property manager
Process utility payments on behalf of the owner
Executive Assistant Jan 2022-Jun 2023
Handling the creation, processing, and tracking of purchase orders for advertising materials,
equipment, and services. Ensuring that purchase orders are accurately filled out, approved,
and submitted to vendors in a timely manner.
Interacting with vendors, negotiating pricing, terms, and delivery schedules, and
maintaining positive relationships to secure the best deals for the company.
Monitoring the status of ordered items and shipments to ensure timely delivery. Coordinating
with vendors and shipping companies to address any issues or delays.
Requesting and compiling quotations from different vendors for advertising materials,
services, and equipment. Assisting the executive team in evaluating and comparing
quotations to make informed purchasing decisions.
Assisting in budget management by tracking expenses related to purchases, shipping, and
advertising materials. Ensuring that expenses are accurately recorded and aligned with the
company's financial guidelines.
Maintaining organized records of purchase orders, vendor agreements, quotations, and
shipping details for reference and future audits.
Coordinating the procurement and inventory management of office supplies needed for the
advertising department.
Preparing reports and summaries related to purchase orders, shipping, and expenses for
presentation to the executive team. Providing regular updates to the relevant stakeholders
regarding order status and delivery timelines.
Identifying and resolving issues related to purchase orders, shipments, and vendor relations
to ensure smooth operations.
Assisting in advertising campaigns and projects by coordinating the procurement of
necessary materials and services.
Utilizing relevant software and tools to manage purchase orders, track shipments, and create
reports.
