Katrina Lacorte

KATRINA P. LACORTE Katrina Lacorte CONTACT -- Butuan City, Philippines SKILLS Keeping Account Records & Financial Analysis Abilities Proficient in Microsoft Word, Excel, PowerPoint, Spreadsheets Expert in Canva,QuickBooks & A highly talented, detail-oriented customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strive in fast-paced, virtual environments following established practices to exceed all customer expectations. Hard-working and self-motivated assistant with 2+ years of experience as a customer service representative, and 2+ years of record-keeping, various personal assistance, and administrative tasks. Able to focus on work without supervision, seeking to become the remote Virtual Assistant. WORK EXPERIENCE GENERAL VIRTUAL ASSISTANT December 2021 - March 2022 Book travel and accommodations Email and Social Media Management Preparing spreadsheets, data entry and keeping online records Schedule meetings with clients. CUSTOMER SERVICE REPRESENTATIVE January 2020 - January 2022 Handling calls and emails Managing various customer issues such as tracking package and billing issues, exchanging & returning items Assists client inquiries, product support, and placing order Providing helpful information, good resolution, answering questions, and responding to complaints XERO BOOKKEEPER Taking Minutes of a Meeting June 2019 - December 2021 Email & Travel Management Social Media Management Tech-Savvy Problem Solver &Quick learner Dependable & Creative Well Organized CORE COMPETENCIES Adaptability -tech-savvy and can learn new online tools easily. -mental flexibility to respond to a variety of situations Data Entry / Research -Can create clear and concise data base using MS Excel/Google Sheets. -Adept using G-Suite Recording Business Transactions & correct classification of expenses Updating and reviewing financial records and documents Monitoring accounts payable and receivable Preparing Financial Reports Performing Bank Account Reconciliation Preparing Journal Entries Preparing Balance Sheet and Income Statement ADMINISTRATIVE ASSISTANT April 2016 - July 2018 Preparing and emailing weekly reports to different agencies Responding to emails and other queries Making reports and updating files Schedule and coordinate staff and other meetings Review and maintain written and computer files, plus conduct data entry. EDUCATION University of Mindanao, Davao City Bachelor of Science in Accountancy Dean's Lister Member of Honor Society