Katrina Jensen

Katrina Jensen Duluth, MN 55810-- Authorized to work in the US for any employer Work Experience Service Advisor/Writer Grand Rapids Chev GMC-Grand Rapids, MN December 2024 to Present • Effectively communicated with customers to explain recommended repairs and maintenance, ensuring transparency and building trust • Managed a high volume of incoming phone calls and scheduled appointments for automotive services in an efficient manner • Collaborated with technicians to prioritize repair orders based on urgency and availability of parts, optimizing workflow efficiency • Utilized computer systems to accurately document customer information, vehicle details, and service history for future reference • Advised customers on warranty coverage options and assisted them in filing warranty claims when applicable • Proactively followed up with customers after service completion to ensure satisfaction and address any concerns or additional needs • Maintained strong product knowledge of automotive parts, accessories, and service offerings to effectively upsell relevant products or services • Resolved customer complaints or issues in a professional manner while striving for complete customer satisfaction at all times • Developed relationships with repeat customers through personalized interactions resulting in increased customer loyalty • Collaborated with the finance department to provide accurate quotes for extended warranties or financing options as per customer requirements • Implemented a streamlined appointment scheduling system resulting in reduced wait times for customers • Maintained detailed records of all transactions including invoices/receipts ensuring accuracy during billing process Owner/Operator KJensen Images-Duluth, MN September 2021 to Present Experienced and creative photographer with a passion for capturing the beauty and emotion of life's special moments. Skilled in a variety of photography styles, including portraiture, wedding, event, and product photography. Strong business acumen and expertise in marketing and branding. Dedicated to providing exceptional customer service and building lasting relationships with clients. • Successfully launched and grew a photography business from scratch, with a focus on wedding, event, and product photography. • Collaborated with clients to understand their vision and deliver beautiful, meaningful images that exceeded expectations. • Developed and executed marketing strategies to drive business growth, including social media campaigns, email marketing, and in-person networking. • Managed all aspects of the business, including client communication, scheduling, invoicing, and bookkeeping. Maintained up-to-date knowledge of industry trends, techniques, and equipment, and continuously improved skills and offerings to stay competitive Lead Diesel Engine Locomotive Technical Maintenance and Materials Advisor Wabtec-Proctor, MN July 2023 to September 2024 Work directly with a Canadian National Railroad Customer as a single-person onsite Technical and Material support specialist for the Wabtec Corporation remote from my central team in Chicago. SelfManaged, motivated, accomplished fast-paced growth through problem-solving direct customer and internal company needs. Grew inventory within the Warehouse from a 0 Dollar inventory and grew it to a million dollars in stock levels. • Utilized Problem-solving skills to project manage a customer purchase program assisting with all customer needs, including sourcing and scheduling of software and materials, coordinating internally with Sales, Material, and Account Managers. • Working Remotely, safety was the highest day-to-day responsibility. • Communicate the continual updates to software and quality standards. • Set up shipping materials in and out of the warehouse daily. • Supporting less than 24-hour turnaround of out-of-stock and not stocked items for emergency orders by setting up product procurement, exporting orders, Ryder shipment setup, tracking and direct customer communication. • Assist with documents, procedures while tracking repairs and troubleshooting on Locomotives. • Ordered and Maintained high dollar inventory while keeping inventory as lean as possible, while maintaining corporate warehouse standards. • Tracked and advised the customer of proper maintenance and repairs of each unit on and off account. • Supported the customer in a 24-7 type of environment. • Managed core returns for shipping and repair through various return processes. • Certified in forklift operation. Photographer/Manager Grandview Aerial Photography,LLC-Duluth, MN January 2016 to August 2024 • • • • • Manage and generate leads for booking clients using various platforms. Manage bookings, contracts, product delivery, and invoicing. Edit and re-touch client images using Lightroom and Photoshop. Add Customized graphics with the use of Adobe Illustrator and Photoshop. All images were captured with the use of Canon Products Certified Lube Technician Valvoline Instant Oil Change-Duluth, MN December 2021 to September 2022 Greet and advised customer’s of additional services due. Ensure standards are followed through entire process of the oil change in a efficient manor. Field Service and Material Advising Specialist Wabtec Corporation-Proctor, MN May 2019 to September 2021 Worked directly with a Canadian National Railroad Customer as a single-person onsite Technical and Material support specialist for the Wabtec Corporation remote from my central team in Chicago. SelfManaged, motivated, accomplished fast-paced growth through problem-solving direct customer and internal company needs. Grew inventory within the Warehouse from a 0 Dollar inventory and grew it to a million dollars in stock levels. • Utilized Problem-solving skills to project manage a customer purchase program assisting with all customer needs, including sourcing and scheduling of software and materials, coordinating internally with Sales, Material, and Account Managers. • Working Remotely, safety was the highest day-to-day responsibility. • Communicate the continual updates to software and quality standards. • Set up shipping materials in and out of the warehouse daily. • Supporting less than 24-hour turnaround of out-of-stock and not stocked items for emergency orders by setting up product procurement, exporting orders, Ryder shipment setup, tracking and direct customer communication. • Assist with documents, procedures while tracking repairs and troubleshooting on Locomotives. • Ordered and Maintained high dollar inventory while keeping inventory as lean as possible, while maintaining corporate warehouse standards. • Tracked and advised the customer of proper maintenance and repairs of each unit on and off account. • Supported the customer in a 24-7 type of environment. • Managed core returns for shipping and repair through various return processes. • Certified in forklift operation. Quality Inspector Altec Industries-Duluth, MN May 2012 to May 2019 I have worked in a fast-paced production setting as a Quality Technician while remaining flexible and working within Electrical Assembly for 4 years, Product Testing, Standards Training and Plant Maintenance. • Helped design and Lead Training for Electrical Standards. • Helped Design and Implement changes within the Electrical Process throughout the Facility. • Read schematics to create final assembly Electrical components for large aerial lift vehicles. • Installed components to vehicles, modified as needed to fit and conform to customers’ needs. • Troubleshoot and programmed these components and vehicles. • Checked overall Structural integrity, workmanship, conformance to Corporate Standards, Sales Orders, and general visual defects, following the process through the plant to verify end completion. • Stability Tested the completed production line equipment. • Supported plant-wide needs repairing and ordering tools, parts, helped wire electrical and air to new assembly lines of production—performed troubleshooting and repair of Plant equipment components, including PLCs for Machining equipment and plasma cutting tables. • Helped design and install a vehicle exhaust system for the plant’s Maintenance department. Experience using various types of Lifts for installation and repair of out-of-reach components. Education Associate in Science (AS) in Electrical And Industrial Automation Mesabi Range Community and Technical College - Eveleth, MN August 2010 to May 2011 Skills • Troubleshooting • Automotive service • Programmable logic controllers • Adobe Photoshop • Adobe Illustrator • Customer service • Graphic design • Management • Mechanical knowledge • Pricing • Manufacturing • Electrical Experience • Maintenance • Lean • Oil Change • 5S • Sales • Equipment Repair • English • Schematics • Field Service • Photography • Adobe Lightroom • Warehouse experience • Technical Support • Cashiering Links https://www.facebook.com/kjensenimages http://www.clutchclickermedia.com http://www.kjensenimages.com Certifications and Licenses Forklift Certification July 2023 to July 2025