Katrina Jan Marie B. Pongase

Katrina Jan Marie B. Pongase Blk. 11 Lot 22-24 R.S. Tan Village, Brgy. Maningcol, Ozamiz City, 7200 Contact number:- E-mail add:- Career Objective: To secure a position in a well-established company with a stable environment that will lead to a lasting relationship in the field of excellent service. EDUCATIONAL BACKGROUND: Tertiary Level: Bachelor of Science in Hospitality Management La Salle University Ozamiz City, Philippines May 2011 Secondary Level: Misamis Union High School Ozamiz City, Philippines March 2007 Elementary Level: Maningcol Elementary School Ozamiz City, Philippines March 2003 SKILLS AND INTERESTS: • • • Computer Skills Communication Skills Mathematical Skills • • Analytical Skills Organizational Skills PROFESSIONAL AND WORK-RELEVANT SKILLS AND ATTRIBUTES: Proficient in Microsoft Windows Operating System (Word, Excel and PowerPoint). Also proficient in the use of the Internet and to utilize its resources for office/work related researches. Typing speed 40-45 wpm (words/minute) Excellent command of the English language, both in written and oral. Also has more than average proficiency in Filipino and Visayan dialects. Possesses versatility, able to perform under pressure with minimal errors. Also proactive, honest, and willing to give extra hours and attention to a task, duty or project. A fast and able learner, thus reducing the amount of time needed for supervision on a given time after being hired. Well-organized, can establish priorities and proceed with specific objectives. And can also take the initiative to make proper judgments when necessary. WORK EXPERIENCE: Virtual Assistant / Reservation Analyst / Live Chat Representative Upwork.com February 2016 - Present CONVERGYS PHILIPPINES Customer Account Executive and Technical Support Specialist/ Subject Matter Expert April 22, 2013 – January 20, 2016 Six Eleven Global Teleservices Customer Service Professional August 06, 2012 – March 10, 2013 Stream Global Services Customer Services Professional November 25, 2011 – April 18, 2012 Sykes Asia Inc. Technical Support Representative September 26, 2011 – October 21, 2011 Ebusiness, BPO, Inc Cebu Business Park, Cebu City Outbound and Inbound Agent July 25, 2011 – September 10, 2011 REFERENCE: Mr. Carlos Climaco Yares Team Leader CONVERGYS PHILIPPINES CEBU CITY Contact number:- Ms. Evalyn Camering Team Leader CONVERGYS PHILIPPINES Contact number:- Mr. Ysmael Abdel Team Leader 24/7 PHILIPPINES Contact number:-