Katrina Dimaala

 Katrina Perez Dimaala Villa Quintana, Caluluan Concepcion, Tarlac City, Philippines - - HIGHLIGHTS OF QUALIFICATIONS 12 years of Experience in Customer Service, assisting U.S. and Australian customers. years of Experience work from home Solid background in assisting clients, learning product, communication skills. Proficient in MS Office, PDF, Outlook, Web research Fluent in English SKILLS AND EXPERIENCE MANAGEMENT I can provide e-mail, chat, back office staff Firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Senior Officer Ecommerce process Facebook, and Instagram Moderator Facebook Ads VA Ecommerce Product Research DUTIES AND RESPONSIBILITIES Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, billings and payments and address complaints. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail. Deliver messages and run errands. Complete work schedules, manage calendars and arrange appointments. EMPLOYMENT HISTORY Ecommerce – Virtual Assistant January up to Sept 2020 Virtual Medical Assistant January 2017 Balsam Hill Corporation Customer Loyalty Specialist Seasonal August 2016 – Dec. 2016 Be MyGuest Travel Agent Project Based Travel Account Direct from Singapore Tours and Activities, Manila Philippines. July 2016 – 1month Office Staff and Customer Retention Specialist (COVAU Energy) CallMatrix, Quezon City Philippines April 2015- July, 2016 Customer Support Professional II (SIRIUSXM) Convergys Philippines, Quezon City Philippines Jan. 2014-April 2015 Customer Support Professional II Sykes Asia Inc.orporation, Ortigas, Pasig City Philippines Jan. 2011-June 2013 Customer Support Professional II SiTEL Philippines Ortigas, Pasig City Philippines Dec. 2009-Jan. 2011 EDUCATION HISTORY St. Jude College June 2005 – March 2007 Manila , Philippines Bachelor of Science in Nursing Philippine Rehabilitation Institute March 2007 – October 2009 Quezon City, Philippines Bachelor of Science in Nursing