Katrina Carale

KATRINA CARALE Virtual Assistant (- EDUCATION Bachelor of Arts in Communitaion Bicol University - PROFILE Experienced in phone handling, and administrative services. Skilled in prioritizing tasks independently. Extensive experience with customer service, order management, and appointment setting. - SKILLS Data Entry Calendar Management MS Office Google Workspace Photo Editing (Canva) WORK EXPERIENCES Telecrew Outsourcing Cold Caller(Part-time) Conduct outbound calls to prospective home sellers and buyers Schedule appointments between prospects and realtors Keep a record of leads obtained through a CRM Brivity VA SOFT SKILLS Negotiation Management Skills Organizational Skills Critical Thinking Problem-Solving Skills 2022-Present - Inside Sales Agent Call home sellers and home buyers Upload leads into the Database/CRM Create campaigns for leads in the Database/CRM Post listings on Facebook Edit and send files to agents, sellers/buyers through Docusign Phone Animal - Appointment Setter Call prospective home sellers and buyers Schedule appointments between prospects and realtors Keep a record of leads obtained through a CRM Accenture Order Manager - Take in, submit, and track internet order status up to activation Prepare reports, and read order status to clients on scheduled conference calls Serve as the main point of contact for order inquiries through email communications Teletech Customer Service Representative Handle billing inquiries, cable technical-related concerns, and processing payments over the phone Maintain excellent customer satisfaction through prompt delivery to customer needs -