Katrina
Capulong
VIRTUAL ASSISTANT
Iloilo City, Iloilo Philippines
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An experienced virtual assistant and business
professional with a strong background in
customer service, digital marketing, and
operations management. I am seeking to
leverage my expertise in project coordination,
client relations, and team leadership in a
dynamic and growth-focused environment.
CAREER HIGHLIGHTS
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EDUCATION
Bachelor of Science in
Accountancy
PSBA MANILA| 2007
EXPERTISE
Data entry
10+ years of experience in customer
service, sales, and project management
across diverse industries.
Aof a virtual agency providing remote job
opportunities to fellow Filipinos.
Skilled in client relations, team leadership,
and process improvement.
Strong background in delivering
exceptional customer support and driving
business growth.
Strong background in delivering
exceptional customer support and driving
business growth.
Lead Generation
Organizational Skills
Project Management
Customer Service
EMPLOYMENT HISTORY
Account Manager
Elevate Va Services - Sept 2016 - 2024
Managed a virtual assistant agency,
overseeing daily operations and client
relations.
Recruited, trained, and managed a team
of virtual assistants
Handled payroll, employee performance
evaluations, and addressed any
administrative issues.
Katrina
Capulong
VIRTUAL ASSISTANT
Iloilo City, Iloilo Philippines
--
EMPLOYMENT HISTORY
Account Manager
Remofy LLC - May 2023 - 2024
Recruited and trained virtual assistants to
match client requirements
Managed payroll for all team members,
Focused on client retention by building
strong relationships
Provided ongoing support to virtual
assistants to ensure quality performance.
EMPLOYMENT HISTORY
Executive Assistant/ Team Manager
Aire Master - April 2018 - 2022
Calendar management
Outbound calls to potential clients
Creating email blast for 4 different
franchisees in 4 different states.
Trained and provided support to the
associate virtual assistant.
Executive Assistant
Chat Support
Roofstock | Kurtis Montgomery 2017 - 2024
Neighborhood - Sept 2020 - July 2021
Organizes all the properties listed on the ads
Prepare spreadsheets and keep only the
properties that are fit to the categories
Send email blast with the list of properties
Client & Team Support
Skytale Digital - December 2021 - 2023
Assist in reaching out to clients
Help the team members in coordinating
the changes on the client’s campaign
Responding to emails and phone calls and
tickets submitted by the clients
Provided real-time chat support to
potential clients
Collaborated with the realtors in the area
Utilized chat support software to track
interactions, manage leads, and
document customer requests.
Katrina
Capulong
VIRTUAL ASSISTANT
Iloilo City, Iloilo Philippines
--
EMPLOYMENT HISTORY
Business Development Associate/
Quoting Administrator
Auptix - Oct 2016 - 2019
Prospected potential leads through
various channels, identifying opportunities
for business growth.
Researched and analyzed sales leads
using various database tools to identify
potential clients and market trends.
Analyzed client requests and logistics
specifications to provide tailored pricing
solutions that meet their needs.
Maintained a comprehensive database of
quotations, tracking and updating status
to ensure timely follow-ups.
Client Success Support
Citibank - February 2015 - 2016
Assisted clients with account
management, including balance inquiries,
transaction disputes, and updates.
Documented client interactions in the
system
Educated clients on digital banking tools
EMPLOYMENT HISTORY
Customer Service Representative
Sutherland- 2014 - 2015
Answer inbound calls and provide
customer service
Customer Service Representative
IBM Global Solutions - 2011 - 2012
Answer inbound calls and provide
customer service for a financial campaign
Customer Service Representative
Vonage - 2009 - 2011
Provide customer support for telco
Inbound Sales Representative
Verizon- Apr 2007 - 2009
Achieved and exceeded monthly sales
targets while maintaining the quality
Processed orders and managed customer
accounts
Assist the quality team in ensuring the
quality of the sales calls.
