Katrina Calong

I am an experienced call center representative looking to work in an environment that will give me ample chance to use my expertise in the call center industry.
I have a total of 8 years work experience in this field and am confident that I am one of the best candidates for your vacancy. My present position has taught me the importance of clear communication and customer service over the phone. In my current role I resolve customer problems, give sales pitches and take accurate notes of conversations with customers. I have received excellent performance evaluations from my managers and have been formally recognized by them for my contribution towards my department’s success.
I am a goal and results orientated team player who is reliable, punctual and experienced in taking inbound calls from customers regarding products and services. Over the phone I will be an excellent ambassador for your company, and someone who will create a professional first impression that customers will remember for the right reason. Furthermore, I have a proven track record of increasing sales, up-selling, cross-selling and dealing with a high volume of calls on a daily basis. Years of experience helped me nurture these skills.
I consider my strongest points to be my impeccable phone manners, my clear voice and my ability to deal with agitated or distressed customers.