Katrina Bordo

KATRINA G. BORDO --  Lot 95 Block 13, Sampaguita St., Pembo, Makati City  OBJECTIVE Hard-working customer support, with 3+ years of work experience. Aiming to leverage a proven knowledge of conflicy resolution, customer retention, and customer satisfaction skills to successfully fill the Customer Service Representative (Chat and Email Support) role at your company. Frequently praised as focused by my peers, I can be relied upon to help ypir cpmpanu achieve its goals. EXPERIENCE ARB Call Facilities Loan Agent Verify and examine information and accuracy of loan application and closing documents. April 2018 May 2019 Interview loan applicants in order to obtain personal and financial data, and to assist in completing applications. Answer questions and advise customers regarding loans and transactions. Contact customers by mail, telephone, concerning acceptance or rejection of applications. Submit loan applications with recommendation for underwriting approval. Review customer accounts in order to determine whether payments are made on time and that other loan terms are being followed. CSS Corp. July 2019 ENGINEER- CUSTOMER SUPPORT April 2021 Confer with customers by email and chats to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Refer unresolved customer grievances to designated departments for further investigation. Resolve customers' service or billing complaints by performing activities such as refunding money, or adjusting bills. EDUCATION Taguig Science High School Accountancy and Business Management 2016 - 2018 AMA Computer University Bachelor of Science in Computer Science 2020present SKILLS Zendesk/Kayako Desktop Five9 REFERENCE Patrick Franz Eder - "CSS Corp. " German Customer Support- Erwin Consignado - "CSS Corp." Customer Service Representative- Microsoft Softwares 50WPM Typist Problem Solving and Multitasking