Katrina Baltazar Mission

KATRINA MISSION EXECUTIVE ASSISTANT | REAL ESTATE VIRTUAL ASSISTANT | PROPERTY MANAGEMENT SPECIALIST CAREER SUMMARY Property Management Administrator Bendigo Team Australia · Full-time Remote (Australia) | Jun 2023 – Present Manage day-to-day property operations including tenant communication, lease administration, rent collection, and vendor coordination. SPECIA LIZATIONS Property Management & Tenant Relations Real Estate Lead Management & Transaction Coordination Executive & Administrative Support Customer Service & Account Management CRM Management & Documentation Ecommerce Operations & Fulfillment Email & Calendar Management Team Supervision & Training EDUCATIONAL BACKGROUND De La Salle University Business Management /Commerce - Serve as the primary point of contact for tenants, ensuring inquiries, concerns, and maintenance requests are resolved promptly. Administer leases, renewals, and compliance processes to align with legal and regulatory requirements. Oversee rent collection and financial reconciliation, maintaining accurate records to support reporting and cash flow management. Coordinate property listings, advertisements, and tenant screenings to minimize vacancy rates and secure qualified renters. Maintain digital documentation and reporting systems for streamlined operations and compliance. Support the property management team with administrative tasks to enhance efficiency and tenant satisfaction. Account Manager | Inside Sales & Customer Success Lead Greek House (Ecommerce Brand) | Aug 2018 – Jun 2023 Directed sales pipeline management, forecasting, and go-tomarket strategies, consistently meeting or exceeding revenue targets. Managed fulfillment, sourcing, and vendor negotiations, ensuring timely delivery and cost-effective operations. Oversaw email marketing and lead generation campaigns, increasing lead-to-client conversion rates. Led Shopify-based print-on-demand operations, integrating with vendors (Printful, White Label, Print Your Cause) to drive scalable growth. Conducted market research to identify customer trends, enabling new product/service development. Supervised and trained a team of 5–10 inside sales representatives and customer success agents, improving team productivity and client satisfaction. Executive Assistant EXP Realty Team | May 2018 – Aug 2018 Managed lead pipelines and CRM systems, qualifying and scheduling appointments for agents. Created and posted online ads (Craigslist, social media), generating new property leads. Oversaw email inbox and calendar management, responding to inquiries and coordinating showings. Produced marketing content including blog posts, email campaigns, and social media updates. Project Manager / Administrative Assistant Real Estate Team (Florida) | May 2018 – Aug 2018 Supported operations, recruitment, and transaction coordination for a highvolume real estate team. Handled document management, CRM administration, and internet research to streamline processes. Assisted in website content creation, MLS input, and email communication with clients. Executive Administrative Assistant | Lead Management Specialist Keller Williams Realty Team (Hawaii) | Mar 2017 – May 2018 Coordinated listings, transactions, and compliance for Hawaii’s top-performing Keller Williams team. Acted as liaison for buyers, sellers, and agents, ensuring seamless communication and client satisfaction. Managed property marketing across MLS, Craigslist, and social platforms, increasing listing visibility. Oversaw lead management through CRM, drip campaigns, and inbound/outbound calling. Assisted with QuickBooks, event planning, and administrative support to optimize team productivity.