KATRINA AVES
Manila, Philippines
July 2010 to Present
Upwork
Independent Contractor
I have been with Upwork for more than eight years now and have had several employers from UK, Australia and the US. I am driven but a steady individual, capable of building relationships across the entire team, with the flexibility and energy to thrive in a dynamic environment; full of energy and a positive attitude with excellent written, verbal communication and interpersonal skills.
Project Manager
January 2018 to August 2018
Bureau Translations
https://bureautranslations.com
Sao Paolo, Brazil
- Responsible for ensuring the successful planning, execution, tracking, delivery and closure of client projects.
-Works with the client to understand requirements and engages the global team in the fulfilment of these requirements, crafting client solutions.
-Identifying and working with the relevant client the team to plan and resource projects appropriately in terms of quality, cost, and schedule requirements.
-Creating schedule and monitoring timeliness of delivery.
-Overseeing project activities and ensuring resolution to any problems that may arise
Customer Service Support
February 2017 to May 2018
Alpargatas Inc (Havaianas)
New York, USA
-Worked with wholesale accounts for order management.
-Handled big accounts all over the world ensuring that their orders and requests are met and they are satisfied with their orders.
-Take in clients requests and complaints and ensured that these are actioned asap!
Customer Service/Billing Rep
April 2011 to October 2017
USGA (US Government Auctions)
http://usgovernmentauctions.net/
-Taking inbound and outbound calls for members of the website.
-Answered queries mostly about auction processes.
-Investigated billing discrepancies.
-Assists members on how to navigate the site.
Virtual Assistant
August 2013 to May 2017
Thornton & Baines Estate Planners
http://www.tabifa.com/
London, England
-Worked closely with Financial Advisers and helped them throughout the process of closing accounts.
-Helped with choosing and finalizing the best plans for clients.
Fraud Associate
December 2007 to July 2010
HDPP – Hongkong Shanghai Banking Corporation
Alabang, Philippines
As a Fraud associate, I am expected to:
-Fulfil direct customer contact inquiries by telephone.
-Be proficient in all fraud types.
-Ensure that all clients information are accurately maintained.
-Meet departmental goals for quality, effectiveness and efficiency.
-Work well independently, complete assigned tasks in the established time frame and complete regular assignments without reminders or additional requests.
-Assist in the implementation of the group compliance policy.
Entrepreneur
May 2002 to March 2004
SPARGO Grill
Makati, Philippines
A venture on the restaurant world thru a local franchisor which gave me the freedom to be a proprietor and manager at the same time. My duties did not limit me to the marketing side of the restaurant but also handled the financial aspect and kitchen concerns.
Gallery Manager
June 2001 to February 2002
Mentxaka Gallery
Makati, Philippines
Mentxaka is an eclectic gallery showcasing European arts in the Philippines.
My duties were:
-Planning of sales and marketing strategies for the shop
-Monitored sales team on their daily sales targets
-Dealt with art enthusiasts and offered them new collections
Gallery Manager
September 1999 to February 2001
Heritage Antique Shop, Inc.
Heritage Antique Shop. Inc. is a gallery specializing in Filipino antiques. It has been in the business for over 30 years now and has continually kept its image as one among the connoisseurs of genuine arts in the country.
My duties as a Gallery Manager were:
-Reports directly to the owners of the shop
-Responsible for the daily events /happenings related to the company in and out of the showroom
-Monitors and supervises all the sales employees and maintenance staff
-Responsible for coordinating with the company accountant on finances of the company to be submitted to the owners on a weekly or monthly basis
-Approve Certificates of Authenticity for every art piece sold
-Takes charge on marketing and sales expositions and daily showroom arrangements
Gallery Assistant Manager
December 1996 to June 1999
The Tomlinson Collection Manila
The Tomlinson Collection is an antique gallery specializing in Chinese Arts. They hold shops in China, Singapore & Malaysia and although they have stopped operations in the Philippines, they continue to be one among the top sellers of Chinese arts around the world.
My responsibilities were:
-Application of various effective selling techniques with customer dealings
-Reaching sales beyond the monthly sales target and quota set by the company
-Providing the company with any and all ideas for improving sales
-Proper invoicing & issuance of receipt for any item sold to a customer
-Preparation and submission of various marketing & sales strategies for the year
-Over-all coordination on the execution of the different strategies assigned to handle
-Coordination with the mailing list agency for clientele lists
