Katrina Andria A. Felices

KATRINA ANDRIA FELICES Customer Service Representative & Copywriter Experience Admin Executive Reliance Insurance Broker - UAE Contact --Deira, Dubai, UAE Education Bachelor of Secondary Education - English Sorsogon State University- Sorsogon City, Philippines Organized Excellent Communication Skills Teamwork Meeting Deadlines Conflict Resolution Customer Service Copywriting Great attention to data Languages English Handle general administrative tasks such as answering phone calls, responding to emails, and managing correspondence. Coordinate and schedule meetings, appointments, and travel arrangements for senior executives and staff members. Prepare reports, presentations, and other documentation for meetings and presentations. English Teacher Department of Education Filipino October 2018 - January 2024 Manages and teaches a classroom of 20-25 learners • Develops and executes rigorous, learner-centered lesson plans and prepared students for quizzes and tests. Corresponds with parents regarding student’s achievement and behavior. Works closely with other teachers to collaborate on different approaches to improve teaching and students’ learning. Coordinates with community leaders l arrangements for senior executives and staff members. Prepare reports, presentations, and other documentation for meetings and presentations. Customer Service Representative & Copywriter Start - up Digital Skills Jan 2024- Present January 2022 - January 2024 Content Writer Regularly produce effective and various content types, including email and blogs to promote products/services. • Optimize listing copy for Amazon marketplace. • Proofread and edit blog posts before publication Customer Service Representative Enthusiastically engaging customers regarding the products and purchase process, providing a confident and concise answer to their inquiry. Resolves customer inquiries. Ensuring that all interactions and relevant information is captured in the ticket logging process. Taking ownership & accountability of the resolution process for CS-related concerns Customer Service Representative, Operations Management Specialist, Copywriter & Influencer Marketing Researcher Transbiz PH December 2016 - September 2018 Content Writer Regularly produce effective and various content types, including email and blogs to promote products/services. Optimize listing copy for Amazon marketplace. Proofread and edit blog posts before publication Customer Service Representative & Operations Management Specialist Enthusiastically engaging customers regarding the products and purchase process, providing a confident and concise answer to their inquiry. Resolves customer inquiries. Ensuring that all interactions and relevant information is captured in the ticket logging process. Taking ownership & accountability of the resolution process for CS-related concerns Influencer Marketing Researcher Research relevant industry experts, competitors, target users and audience. Collaborate with high reach influencer to review the product through email. Organize researched influencers using spreadsheets. Leasing Officer / Admin Gaisano Capital Group of Companies June 2016 - December 2016 Implements policies, guidelines and procedures across all areas in conformance with the standards set by the company and government regulations. • Reviews and analyze the lease proposals Negotiates the offered rates and charges based on the company's requirements and demand. Monitoring and arrangement of Lease Space for Renewal and/or NonRenewal Sales Representative Establish, develop and maintain positive business and customer relationships. Coordinate sales effort with team member and other departments.