Katina Murphy

KATINA MURPHY Sheboygan, WI 53083- Energetic and results-driven individual eager to bring significant administrative skills to a dynamic work environment Focused on promoting business growth by providing superior value and service. I am ambitious and hard-working with excellent organization, communication, and relationship-building skills. #readytowork WORK EXPERIENCE Customer Service Representative Highland Ventures - Sheboygan, WI November 2019 to Present • Courteously greet customers and efficiently process account set-up, retail & sales transactions • Provide information and answer questions about discounts and offers • Responsible for opening/closing procedures and balancing drawer at beginning and end of each shift • Assemble in-store promotional displays and stock/re-stock movies • Assist store manager with inventory tracking, inventory audits, and social media promotions and campaigns • Performs other duties as assigned by management Shift Leader Kilian Management Services - Sheboygan, WI June 2019 to November 2019 • Food Safety & Quality Food Production • Internal Communication • Inventory Management • Daily Maintenance and Cleanliness • Training and Managing Crew • Exceptional Customer Service • Safety and Security Crew Kilian Management Services - Sheboygan, WI November 2017 to June 2019 • Food Prep • Cook in Grill, fry, and bakery areas • Customer service & POS cashier • Drive thru • General cleaning and sanitation Front Desk Clerk/Night Auditor Days Inn April 2016 to June 2017 Responsible for receiving payments, reviewing accounts of the guests at check out, as well as balancing and closing out all accounts each day. ● ​ ​Welcome, register, and assign rooms and issue room cards to the guests. ● ​ ​Answer any questions and provide information about services available in the hotel and in the community. ● ​ ​Cleaning, organizing and work with housekeeping to ensure laundry is completed daily. Customer Relations Manager Van Horn Dodge October 2010 to December 2012 Supervised customer service and receptionist staff including scheduling, attendance records and conflict resolution. ● ​ ​Additional responsibilities included assisting customers, sales and finance staff during sales process, collecting required bank documents to ensure deals were funded in timely manner. ● ​ ​Created several Social Media campaigns on Facebook and Google + that resulted in a 150% increase in web traffic. ● ​ ​Sales call screening for quality assurance purposes. General office support including scheduling service appointments. ● ​ ​Worked with parts and service department to ensure timely resolution of post-sales issues. EDUCATION Bachelors of Arts in Business Management in Business Management Lakeland College - Sheboygan, WI 2019 Associates in Accounting and Business Administration in Accounting and Business Administration Monroe College - New Rochelle, NY 1998 SKILLS • Sage • Accounts Payable • Accounting Software • General Ledger Accounting • Accounts Receivable • Microsoft Excel • Office experience • Cash handling • Microsoft Word • Microsoft Outlook • Journal Entries • Bank Reconciliation • QuickBooks • Balance Sheet Reconciliation • Account Reconciliation • Office Management ASSESSMENTS Sales Skills — Proficient July 2020 Influencing and negotiating with customers. Full results: Proficient Customer Focus & Orientation — Expert July 2020 Responding to customer situations with sensitivity. Full results: Expert Retail Customer Service — Proficient June 2020 Comprehending and responding to retail customer needs. Full results: Proficient Front Desk Agent (Hotel) — Highly Proficient July 2020 Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient Medical Receptionist Skills — Expert July 2020 Managing physician schedules and maintaining accurate patient records. Full results: Expert Accounting Skills: Bookkeeping — Expert July 2020 Calculating and determining the accuracy of financial data. Full results: Expert Attention to Detail — Highly Proficient July 2020 Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Highly Proficient Administrative Assistant/Receptionist — Highly Proficient August 2020 Using basic scheduling and organizational skills in an office setting. Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. ADDITIONAL INFORMATION Customer focused Organized, dependable, and flexible Experience in high volume call centers, retail and food service Dedicated team player committed to providing high-quality support to all organizational levels Proficient in Microsoft Word, Excel, Outlook, PowerPoint Experience with POS systems