Katie Tullier

Resume for Katie D. Tullier Katie D. Tullier, JD, BA-, Cell Phone:- EDUCATION JURIS DOCTOR · MAY 2012 · SOUTHERN UNIVERSITY LAW CENTER, BATON ROUGE, LOUISIANA BACHELOR OF ARTS IN ENGLISH AND LITERATURE ·DECEMBER 2006 · UNIVERSITY OF LOUISIANA AT LAFAYETTE ACCOMPLISHMENTS Implementation of new physical security measures across four separate hospital facilities. Specific to both physical security changes regarding the creation and distribution of identification badges, as well as implementing new technology in accordance with new procedure to grant access to the restricted areas throughout the various locations. Implementation included creation of policies regarding access for both employees and non-employees, as well as identify and define restricted areas throughout. Interfaced project with Security department for new card access readers for badge access to restricted areas. Worked to determine access needed for various departments, as well as, implemented greater security measures for non-employed staff. Key driver in verification of access by triaging need based on role. Implemented new procedures for Student access across all facilities. Included physical access for those students who needed it. Worked with Human Resources, as well as, Clinical Education departments to create new process and procedures for granting access. Implementation of electronic program for new payroll and benefits system. Collaborated with financial team to create new procedures and policies regarding access across 7 separate facilities to include participating/affiliate facilities, as well as, new physical security piece directly related to time card access. Creation of new standardized naming convention to reduce the amount of user name changes required across the system. Worked with Human Resources and Financial team to implement new procedures regarding automated process for new employees, as well as, standard for changing existing employees as needed. Implemented new procedures regarding network folder, as well as, physical access for all non-employee staff who required access to the electronic medical records. Responsible for implementing new security settings across existing network folders, as well as, employee personal network drives. Responsible for creating security settings regarding new network folder access, as well as, restrictions of folders with confidential information both existing and new requests. Implementation of developed program of access development for two new hospital acquisitions, including all employees, physicians, as well as, non-employed staff who require access to the electronic medical records. This included both network and physical access. EXPERIENCE CUSTOMER SUPPORT ANALYST II · LAFAYETTE GENERAL HEALTH SYSTEM · JANUARY 2016 TO AUGUST 2019. Provides expertise in the planning, design, development, training, implementation, communication, maintenance, and evaluation of new and existing functionality related to business and operational systems in support of security access. Supports the application development or implementation of high complexity and cross functional programs and projects. Serves as a resource to Analyst I. Process redesign including documentation of current and future workflow processes. Provides evaluation, design and implementation services for new products, technologies, and solutions to address corporate business requirements. Provides cross-training and escalation support for Tier 1 analysis. Understanding of clinical needs and practice patterns, as well as hospital operations and workflow. Tests, analyze, troubleshoot, and isolate complex problems. Provides support in and travels to all service area facilities as needed. System Administrator for Exchange email program, as well as, Microsoft Office email platform. Granted access to email distribution groups, creation of Security groups to grant access to network folders, granted system calendar access, shared emails, etc. Worked with System Engineers on system wide migration of email accounts to a new platform. System administrator all access at all facilities, including affiliate hospitals: physical access time card access for all employees at multiple facilities of LGH and affiliate hospitals. Interfaced with necessary teams to verify time card access for all employees. General access requests for employees, contract employees, physicians and other various medical providers, as well as, non-staff requests for auditors, consultants, physician office personnel and students who required access to the system to review patient charts and results. Imprivata super administrator-sync the serves to force access if needed On call participation: primary lead for any help desk calls for related to electronic access in all venues CUSTOMER SUPPORT ANALYST I · LAFAYETTE GENERAL HEALTH SYSTEM · DECEMBER 2014 TO JANUARY 2016 Operational support of workflow processes related to an organization's Information Systems. Worked directly with end users in every venue of hospital and medical service lines. Interfaced with teams to affect streamlined integration of processes developed. Some tasks include: granting general access requests for employees, contract employees, physicians and other various medical providers, as well as non-staff requests for auditors, consultants, physician office personnel and students who required access to the system to review patient charts and results. Responsible for granting network folder access, as well as restrictions of existing folders. System Administrator for Exchange email program, as well as, Microsoft Office email platform. Granted access to email distribution groups, creation of Security groups to grant access to network folders, granted system calendar access, shared emails, etc. Worked with System Engineers on system wide migration of email accounts to a new platform. COMPUTER OPERATOR · LAFAYETTE GENERAL HEALTH SYSTEM · MAY 2005 TO DECEMBER 2014 Provided customer support across all facilities. Granted Tier 1 access and general troubleshooting for all departments inside of Information Systems. Provided support for hardware issues, including printers and fax machines, as well as, various computer equipment. Provided Tier 1 assistance to providers and non staff, as well as, employees for both clinical and physical issues. UNIT SECRETARY · LAFAYTETTE GENERAL MEDICAL CENTER · MAY 2003 TO MAY 2005 Provided support for nursing units from NICU to telemetry. Worked on whichever unit was needed. Trained new employees on electronic medical records, including entering physician orders, obtaining results for labs and other diagnostic tests. LABORATORY CLINICAL REPRESENTATIVE · LAFAYETTE GENERAL MEDICAL CENTER · JANUARY 2002 TO MAY 2003 Responsible for processing specimens from the various hospital units, as well as, outside clinics. Registration and ordering of tests for outside physician offices. Responsible for ordering and packaging specimens to be sent to out of state laboratory for processing and testing. Responsible for printing and distribution of results to various physician offices. REFERENCES AVAILABLE UPON REQUEST