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K AT I E PA U L S O N
PROFI LE
American with over 4 years of experience working remotely all around the world.
Experienced in customer service, social media management and marketing, travel
consulting and holiday booking. Passion for languages, travel and pursuing the things that
make you feel alive.
EXPER IENCE
CO M M U NITY M A N AG E R / S O CI AL ME DI A SP E CI A L I ST; GRAP E V I NE TRAV E L —
F E BRUARY 2019 - P RE SE NT
Head of all social media accounts, responsible for engaging with the community and
creating specialized content related to the brand. Trusted with creating both written and
photographic content for the website as well as managing all of our brand partnerships
and ambassador programs.
CU STOM E R S E RV I C E R E P R E S E N TATI V E / SO CI AL ME DI A; SCENTB I RD — JU LY 2016F EB RUARY 2019
Remote senior associate in charge of assisting customers through email and Facebook via
Zendesk. Managed a private Facebook group of dedicated fans of the company as well as
being a first point of contact for all new agents in need of assistance.
R E C E PT I ON I ST; BA RCE LO H OST EL A PRI L 2 0 1 6 - JULY 2016
Front desk receptionist at a popular hostel in Barcelona, Spain. Managed and organized all
incoming reservations, replied to emails and calls, was the point of contact for all guest
inquiries.
C U STOM E R S U P P O RT; B O O KI N G. COM — AP RI L 2015 - AP RI L 2016
Assisted customers in both English and Spanish using the internal Booking platform, as
well as mentored fellow team members. Consistently in the Top 3 most productive agents
(CPI) with excellent reviews from customers as well.
CA S H I E R ; WH O LE FO O D S M ARK ET — J ULY 2012 - AU GU ST 2014
Cashier, baker, cheese specialist, juice bar worker - I did it all! Always enthusiastic about
training in new departments and lending a helping hand to understaffed teams, this job
allowed me to learn many different aspects of the company and organic food industry.
EDUCATI ON
W E ST VAL L E Y CO L L EGE — AA; 2012
SKI LLS
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Native English speaker, fluent in both French and Spanish, Intermediate in Portuguese and
Italian. Trained in Excel, Word, Powerpoint including systems for both Mac and Windows.
Knowledgable on popular apps such as Instagram, including outreach growth. Fast and
passionate learner who is dedicated to self improvement.
REFER ENCE S
Bobby Rios; Scentbird - -;-Joshua Andrews; Booking .com - -;-
