Kathyrine Yacapin

 Kathyrine V. Yacapin Career Overview I have 5 years of professional experience as a Customer Service Representative in the BPO Industry. Motivated to maintain customer satisfaction and contribute to company success. Work Experience February 2016 –up to present Technical Support/Billing/Customer Care Rep - Startek Philippines Inc. TSR Tier 1 • To perform technical support on all core products including, but not limited to Cable, residential HSI and Digital Phone. Billing Representative • Resolving customer billing inquiries and account issues, adjusting services as requested and upholding positive customer relationships. • Assisted customer with all payments. • Collected customer feedback and made process changes to exceed customer satisfaction goal. Customer Care Rep 1 • Respond to the customer complaints and questions. • Educate and enlighten customers on product prices and details. • Handle issues of return, replacement and refund. • Track orders and placing orders with customers. October 2015 – January 2016 Customer Service Rep - PCCW • Process returns, replacement and refund. • Track orders, processing payments and assisting product warranty claims. May 2011– May 2013 Cashier / Western Union Agent - KB Shell Inc. Palau Micronesia • Processing money transfer and sales transactions both Shell Gas station and Western Union. • Reconcile cash drawers and sales receipts. • Understands and communicates all store policies and promotions to customers. • Annual tracking of sales and Inventories. Educational Background Taytay National High School From 1996 -2000 Block 11 Lot 30 Carissa Homes East 1 Bagumbayan Teresa, Rizal 1880 - -