Kathylene Mukisa

Kathylene Mukisa Administrative and Customer Support Specialist Address Kampala, Uganda 00501 WWW Bold Profile Phone- www.github.com/Kathy2470 E-mail- Dedicated professional with strong administrative and customer support skills. Proficient in Microsoft Office, with basic knowledge of CRM tools and a willingness to learn. Known for excellent communication, organization, and adaptability in dynamic environments. Passionate about delivering exceptional service, managing schedules, and building strong relationships with clients and stakeholders. Excels under pressure and is committed to continuous growth to enhance efficiency and support business objectives effectively. Skills Advanced Microsoft Office Suite Proficiency Project Management Software Time Management and Multitasking Effective Communication and Interpersonal Skills Experience Jan 2022 Aug 2024 Real Estate Administrative Assistant Spain Easy Moves Group, San Miguel De Salinas, Alicante, Alicante •Managed high-volume client communications, including 25+ daily calls, emails, and inquiries, ensuring timely responses and capturing all opportunities. •Developed and maintained comprehensive property listings tailored to diverse client needs and budgets, covering both commercial and industrial sectors. •Generated sales and rental leads through cold calling and referrals, consistently contributing to revenue growth. Feb 2021 Jan 2023 Private Tutor/Governess Butichi Industries , Nairobi , Embakasi , Embakasi •Delivered tailored academic instruction and mentorship in private households, enhancing children's educational growth. •Customized tutoring strategies based on individual progress, driving consistent improvements in student performance. •Traveled 10-15 miles to provide one-on-one tutoring, ensuring accessibility and personalized support. • Equipped students with key study skills, including note-taking, test preparation, and research techniques for long-term success. Feb 2018 Oct 2020 Executive Assistant Promiselands Charity Organization, Jinja District, Eastern Uganda •Managed complex executive calendars, coordinated meetings, and arranged international travel, reducing scheduling conflicts by 25%. •Oversaw office operations, negotiated vendor contracts, and reduced supply costs by 15% while maintaining service quality. •Drafted and edited high-level reports, presentations, and correspondence; maintained confidential records and ensured timely information flow. Education Oct 2024 Oct 2024 Certificate: Software Engineering Jul 2024 Aug 2024 Oct 2022 Oct 2022 Nov 2019 Nov 2019 Certificate: Virtual Assistant Interests Alx Africa - Nairobi Robben Institute - Online Academy Certificate: Virtual Assistant Alx Africa - Nairobi High School Diploma Viva College School - Jinja, Uganda Badminton, Golf, Camping Problem Domain Interest, Networking Open Source Contribution Software Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Google Workspace (Docs, Sheets, Slides, Gmail, Calendar,calendly, Evernote, Salesforce, TripIt) Microsoft Teams ,Trello, Zoom, Asana, Slack, Dropbox Github, Python, Javascript, Node.js ,Docker, MySQL , Bash/ Language English: Native language Luganda