Kathy Lyn Lozano

I am an experienced Customer Service Representative with over five years of expertise in the telecommunications and streaming industry, providing high-quality support to customers through phone, chat, and email channels. Throughout my career, I’ve developed a strong passion for delivering excellent customer experiences, resolving issues efficiently, and maintaining a positive and professional tone in every interaction.

In my previous roles, I’ve handled a wide range of responsibilities — from troubleshooting technical issues and managing billing concerns to assisting with account updates and service activations. I take pride in my ability to communicate clearly, listen actively, and find the best possible solution for each customer’s needs. My experience has strengthened my problem-solving skills and taught me how to stay calm and focused even under pressure.

I specialize in telco and streaming accounts, where accuracy, patience, and product knowledge are key to customer satisfaction. Whether it’s guiding customers through setup processes, explaining plan options, or resolving connectivity issues, I make sure every interaction ends with the customer feeling valued and supported.

I’m also experienced in using various CRM tools such as Zendesk, Salesforce, and Freshdesk, and I’m comfortable working in remote environments while meeting daily performance metrics. I take accountability for my work and always aim to exceed expectations by maintaining high QA scores and ensuring timely resolution of customer concerns.

What sets me apart is my genuine dedication to helping people and my strong work ethic. I believe that every customer interaction is an opportunity to build trust and loyalty — and I approach my role with empathy, professionalism, and consistency.

As I continue to grow in my career, I’m eager to join a company that values teamwork, integrity, and customer satisfaction. I’m confident that my skills, experience, and positive attitude will make me a valuable addition to your team.