Kathryn Mae Tonog

KATHRYN MAE C. TONOG The Cambridge Village Condominium, Cainta, Rizal 1900  Philippines 3000  (-  - -_________________________________________________________________________ PROFILE SUMMARY: A dynamic, savvy, MBA-educated professional offering individual contribution with strong recruitment and customer service background; motivated and results-oriented with excellent analytical and organizational skills looking to join a reputable organization. Can work as an individual and group contributor with minimal supervision. KEY COMPETENCIES GAINED THROUGH MBA PROGRAM Business Communications  Competitive Analysis  Industry Analysis Principles of Management  Market Analysis  Marketing Strategy Human Resource Management Strategic Management  Strategy Formulation Supply Chain Management Operations Management  Case Study Analysis Summary of Qualifications: Has over three years’ experience in customer service in a call center setting with a background in inbound and outbound sales Has almost two years’ background in sourcing and recruitment Excellent written and oral communication skills Excellent customer service abilities Ability to manage ongoing workload demands Proficient in Microsoft Office: Word, Excel, PowerPoint, and Outlook. Excellent organizational and time management skills. Exceptional skills in creative problem-solving High analytical and reasoning abilities EDUCATIONAL BACKGROUND: Ateneo Graduate School of Business Masters in Business Administration August 2013 – August 2016 University of the Philippines Tacloban College Bachelor of Arts in Social Sciences Major in Economics June 2003 – April 2007 CERTIFICATION: Career Service Professional Eligibility October 22, 2006 PROFESSIONAL EXPERIENCE PSG Global Solutions July 25, 2011 to February 28, 2013 Makati City, Philippines SENIOR RECRUITER III Sourced resumes for specific job orders, using job boards, applicant tracking systems, company websites, etc. Conducted phone interviews to pre-screen candidates and verified their qualifications, availability and compensation requirements Set up interviews with the candidates and hiring managers Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions Coordinated with clients and recruitment partners regarding pool of candidates and action plans for better client relations Established a mutual and beneficial client relationship with recruitment partners and clients through consistent follow-ups, meeting the deadlines and targets, and constant communication. Teleperformance (former Aegis PeopleSupport)June 15, 2009 to March 31, 2011 Makati City, Philippines EXECUTIVE, Tech and Telco (Inbound) Verified and gathered information from the caller and placed their call to the right conference. Reserved one-time conferences for the clients and provided them the information. Set up instant meeting subscription to existing and new clients. Handled any sort of pressure with ease and professionalism brought about by subscribers or specific situations. Managed inquiries and provided accurate information regarding our services and the account they have with our company. ConvergysJuly 12, 2007 – April 18, 2009 Makati City, Philippines Sales and Service Representative (Inbound and Outbound Sales) Provided account verification, as well as courtesy call, to our subscribers (outbound calls). Managed to help generate, qualify and hit sales conversion, targets, and goals. Maintained customer satisfaction and retention. Handled any sort of pressure with ease and professionalism brought about by subscribers or a specific situation. Communicated and interacted well with subscribers. REFERENCES: Johanne Malabanan - Team Manager, PSG Global Solutions Ma. Kristina Sergio-Mendez - Operations Manager, Teleperformance Randolph Mijares - Team Manager, ADP Philippines, Inc.