Kathryn Estraza

Kathryn Estraza Ramos Compound, St. Peter Village, Barangay Tangub, Bacolod City, Philippines 6100 | |- |- Education TERTIARY: COLEGIO SAN AGUSTIN – BACOLOD Bachelor of Science in Medical Technology (2010 – 2014) SECONDARY: LUISA MEDEL NATIONAL HIGH SCHOOL Graduated 10th honorable mention (2006 – 2010) PRIMARY: LA CONSOLACION COLLEGE - BACOLOD Honors in Deportment and Academics (2000 – 2006) Skills & Abilities Microsoft Office Tasks English Proofreading and Editing ESL Teaching Research Supervisory Coaching Google Drive, Docs, etc. Time Management Administrative Tasks Customer Service Support Technical Service Support Technical Support Email Handling Email Etiquette Internet Research Data Entry Tasks Call Handling Research Wordpress Audacity Canva Basic Graphic Design Social Media Management Experience ESL TEACHER | RAREJOB PHILIPPINES INC. | FEBRUARY 2013 – DECEMBER 2014 · Teaching English to Japanese students ranging from university students to middle aged citizens through video calls with an established curriculum from Rarejob. PROOFREADER/EDITOR | AMERICA STAR BOOKS PUBLISHING (NOW: PUBLISH AMERICA | JANUARY 2013 – FEBRUARY 2015 ASSISTANT| NICOLE MORGAN | JANUARY 2013 – FEBRUARY 2015 · Primary task is to proofread and edit manuscripts originally of foreign language then translated to English. I was also tasked to collate emails from translators prior sending to co-editors and replying to email inquiries from authors/customers. · Personal assistance was provided to one of the Editors in America Star Books Publishing. Tasks included but was not limited to; editing photos prior posting, posting photos, posting details about products, responding to customer's inquiries through email and processing orders. Sending customer's invoices, responding to emails and product specific inquiries on the client’s online shop. TECHNICAL SUPPORT REPRESENTATIVE | 24/7 CUSTOMER PHILIPPINES INC. | MARCH 2014 - DECEMBER 2016 Technical Support Representative for an internet service provider. Primary role was to provide technical support which also included sales pitching as part of the metrics. Later on became part of the company’s Sales Team. Basically still has the same task as of a Technical Support Representative but has higher number of sales to reach. Also became an OIC Team Leader – no longer took 8 hours of talk time on the phone but provided coaching feedbacks to agents, talking supervisor calls and admin tasks for the team’s metrics collation and report. CUSTOMER SERVICE REPRESENTATIVE | IQOR PHILIPPINES| JANUARY 2017 – JANUARY 2018 · Customer Service Representative for an American Telco Company. This job has taught me to have a very positive and unique approach to customers since the company did not have a verbatim of how calls are to be answered. I managed to develop better call handling especially on how to turn a negative situation into a positive one while being very professional. VIRTUAL ASSISTANT – WEB DESIGN – RESEARCH ANALYSIS - | FEEDBACKLIFTER | FEBRUARY 2018 – FEBRUARY 2019 · Virtual assistant to small business startup. Tasks included were web design, calling prospected clients for confirmation, answering email inquiries, and several admin tasks in Google docs and Microsoft Office. Personal tasks were also set such as booking for hotel accommodations and shopping for personal needs. PART TIME ESL TEACHER - | ACADSOC | FEBRUARY 2019 - PRESENT · Conducting video lessons to Chinese students from ages 5 to 60 years old. Acadsoc has a curriculum of its own that teachers would only need to locate as per the students scheduled lesson. Page 2