PERSONAL PROFILE
I am your Virtual Assistant a with a passion for
Social Media Management. As a freelancer, I
bring a commitment with works ethics and
values towards my clients, I pay close to
attention details to ensure efficient and
accuracy of my task to gain a positive result. My
goals is to achieve or to meet my clients
expectations and understand their needs to
provide quality service.
WORK EXPERIENCE
Facebook Marketing
KATHRYN
ERMAN
VIRTUAL ASSISTANT
CONTACT ME AT
-
-Arizobal St., Magosilom,
Cantilan, Surigao del Sur
Private Client- Part- Time Job
Managing posts in Facebook Market Place.
Answering leads request.
Delivering lead request information to client
for further information.
United Steel Technology
2013 -2014
Customer Assistant - Office Administrative
Responding, acknowledging, and resolving
promptly to customer inquiries and
complaints
Maintaining a positive empathetic, and
professional attitude toward customers at all
times.
Processing job order, sales quotation, forms,
application, and request. Keeping on date
stocks inventory.
Providing feedback on the efficiency of the
customer service process. Ensure customer
satisfaction and provide professional
customer support.
New City Commercial Corporation
2011
Checkout Operator
Establish or identify prices of goods,
services, admission, and tabulate bills
using calculator, cash register or optical
scanner.
Issuance of receipts, refunds, credits or change
due to customer.
New City Commercial Corporation-
Customer Service Assistant
Providing feedback on the efficiency of the
customer service process.
Ensure customer satisfaction and provide
professional customer support
EDUCATION HISTORY
Surigao del Sur State University
Bachelor of Science in Information Technology-
Saint Michael Collage
Bachelor of Science in Secondary Education-
CERTIFICATE
Licensed Professional Teacher
May 19, 2023
