Kathryn Buendia

Kathryn Diane F. Buendia - |- OBJECTIVE To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement. SUMMARY OF QUALIFICATIONS Over 3 years of experience in the Translation and Localization industry Over 8 years of experience in HR and Learning & Development, predominantly in training facilitation, creation of training modules. Consultancy, adaptation and implementation of various training methods and client management in both local and multinational companies. CAREER HIGHLIGHTS Vendor Manager Wolfestone Co. UK February 2020 – Present Manages network of linguists and translation vendors Oversees and works on full cycle recruitment i.e., planning, recruiting, onboarding, testing, and assignment of linguists and vendors to meet the varied translation, interpreting, and localization needs of our clients Headhunting: LinkedIn, specialized associations, and websites Negotiation of rates with new vendors Inducting and providing necessary documentation for vendor recruitment Data Entry and Data Management Ensure adherence to Vendor KPI’s for continuous improvement Localization Project Manager and Training Consultant Braahmam- Manage translation project timelines ensuring timely and quality delivery to clients. Handle vendor/translator queries about projects to ensure projects are efficiently processed. Responsible for overall schedule and budget of the localization/translation projects. Dedicated point of contact for interactions between the client and other teams involved in the project. Understand requirements of client and ensures that all the requirements given are adhered to throughout the process. Training Specialist Arvato Bertelsmann July 2014 – July 2015 Offered specific training programs to help employees maintain and/or improve job skills required for their job positions and personal enhancement. Monitored training costs and created budget reports for management. Developed and delivered all technical training materials. Trained a staff of 21 to 25 new employees per training batch on Soft Skills and Product and Process Training Organized and presented 4 hours a day of hands-on activities. Training Specialist Star Cruises – Resorts World Singapore October 2013 – July 2014 Offered specific training programs to help employees maintain and/or improve job skills required for their job positions and personal enhancement. Developed a 40-page training manual, in both hard and soft copies. Developed training program for specific, assigned job tasks, including Service: An Introduction, Proactive Service, Handling Difficult Customers, Handling Complaints, Dealing with Counterparts, and Coaching for Success. Developed and delivered all technical training materials. Trained a staff of all existing and new hire employees on customer service and product training. Designed and created daily lesson plans for activities. Training Specialist and Client Manager First Advantage Philippines Nov 2009 – Feb 2013 Offered specific training programs to help employees maintain and improve job skills. Developed training program for specific, assigned job tasks, including Soft Skills and Process Training as needed by Operations. Developed and delivered all technical training materials. Trained a staff of 15 to 20 new employees per batch on Soft Skills, Product, and Process Training Created new processes and systems for increasing customer service satisfaction. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Managed quality communication, customer support and product representation for each client. Credit Officer Citigroup CBPS Dec 2005 – Sep 2008 Verifies background checks done for Australian clients applying for a credit card. Review the background checks conducted by verification agents to identify credit approval Computes for credit limit once application is approved to determine the type of credit card issued. Education: Bachelor of Science in Business Administration major in Marketing, International Academy, 2003 Personal: Born on September 24, 1982. Married with one son. Interests are reading, cooking, baking, and event organizing and styling. References and Trainings available upon request