Kathryn Anne Bernardino
#777 J. Manuel St. Balintawak, Quezon City
Mobile # (-
E-mail:-
WORK EXPERIENCE:
Upwork – November 2020 – November 2024
Sales Admin Team Leader
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Manages and assign leads in CRM (Pipedrive).
Perform automation when through Zapier.
Create and complete projects through Asana.
Generate, process and store reports that include confidential information.
Liaise communication with other departments through Slack.
Keep track of all action items that need follow up.
Create and maintain files/SOPs with appropriate version control.
Plan, facilitate, and/or attend meetings with internal teams, management, and
business partners.
Organize records and data to ensure it is stored and positioned in instinctive file
/ folder locations.
Email management, handling, and processing.
Create and send contract to potential customers.
Onboarding and training new hires.
Offboarding employees.
Sequential Technology International – October 2019 – November 2020
Team Leader
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Handled a team of customer service representative providing support for a
telecommunications account.
Manages team’s performance by meeting KPIs.
Voyager Global Services Inc. – October 2016 – May 2018
Team Leader
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Managed a team of accounting analysts handling collections, accounts receivable and
accounts payable for a hotel reservations account.
Managed a team of customer services/sales representatives doing travel packages.
Created internal trackers to ensure team’s productivity are monitored.
Handled customer complaints and provide resolution for escalated calls.
WIPRO BPO Ltd- January 2010 – April 2015
Group Leader (Assistant Manager) – February 2014 – April 2015
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Handled energy and utilities account for a Canadian company.
Handled helpdesk associates for a UK based account.
Team Leader – March 2012 – February 2014
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Managed a team of collection representatives for an energy and utilities account.
Level 2 Associate – September 2010 – February 2012
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Monitor call recordings and do quality audits.
Customer Service Representative – January 2010 – August 2010
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Customer service representative for an energy and utilities account.
Sykes Asia Inc - September 2007 to April 2009
Travel Specialist, Expedia Telesales
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Provides first line voice customer service for associated travel
Ensures quality and accuracy in all phone and ticket transactions
Effectively turn customer inquiries into sales.
Cipher Solutions Inc. – April 2006 to July 2007
Outbound Sales Representative
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Sales representative for multiple outbound campaigns.
