Kathrina Lacdan

My 8-year experience in BPO has trained me to develop my communication skills, motivational skills and leadership skills. As a result-driven person, I make sure to perform client-specific administrative tasks and to handle my client's inquiries and concerns, I am able to communicate with my clients to discuss operational performance, issues and to build rapport. I focus 100% on the result I provide and to give my clients what exactly they want. I also make sure to initiate talent and contribute in powering the business. I have passion for people, I build and uphold business relationship with clients by providing prompt and precise service as to encourage customer loyalty. I am able to work with limited resources and challenge myself to attain SMART goals.