Kathrina Ann C. Villapando

KATHRINA ANN C. VILLAPANDO 2 years BS Nursing 6 months Medical Transcription 3 months Basic Computer-Skype: villapandokathrinaann As a virtual assistant specializing customer service. I can help you to take care of your customers and keep them happy and loyal to your brand. Your business will benefit from the skills I have acquired from my five-year experienced as a customer service representative. MY STRENGTHS ARE:        Research Skills Motivated Good Communication Skills Can do multitasking Fast Learner Internet Savvy Attention to detail ONLINE SKILLS:-. MS Excel/MS Word/MS PowerPoint Internet Research Email Handling Customer Service Product Research Data Entry Project Management Google Docs and Sheets OTHER ONLINE SKILLS Email Marketing, Copy Writing, Social Media Management, Creating PowerPoint, Finding Images for Websites and Vlog Entries, Submitting Online Videos to Video Sites, Marketing and Product Research and Vlogging SOFTWARES Virtual Assistance Ms Office (Word, Excel, Outlook and PowerPoint), Gmail (Email, Docs, Reader, Calendar etc.,) Adobe Photoshop, Adobe Reader, Adobe Illustrator, Adobe Flash Player and Canva Internet Communications Skype, FB messenger, Zoom.us Others Vlogger, VLC, Movavi Movie Editor, Facebook, Google+, Youtube, Instagram, Linkedln, Google Docs and Maps WORK EXPERIENCE Jun 2009 – Aug 2014 BUSINESS PROCESS ASSOCIATES/RESEARCHER AMDATEX Las Piñas Services Inc. – ASC Department Responsible in data entry, researching, opening, processing files for Real Estate Company. TRAININGS Jun 2007 Mar 2008 MEDICAL TRANSCRIPTION University of Perpetual Help Systems Laguna We transcribe voice-recorded medical reports that are dictated by physicians, nurses and other healthcare practitioners. Oct 2008 Dec 2008 BASIC COMPUTER TESDA – Muntinlupa Learned basic knowledge of computer principles, hardware and software including Microsoft Word, Excel and Access. PERSONAL BACKGROUND I’m 31 years old and a bread winner in our family. I’m a former Business Process Associate in a BPO company for 5 years. Working at home is my dream job, and I’m excited about this new career growth. I am honest, hardworking, can work with minimum supervision, confident and have good communication. Skilled in building effective, productive working relationships with members and colleagues. Can easily understand complex issues and take an unusually creative approach to solve problems. And most of all, I care my client’s business and can get the work done. I am immediately available for long term and short term employment. I am very much willing to learn different ideas and wisdom from experienced clients like you. Your business is my business. Let’s work together! CHARACTER REFERENCE Matt Akers- Customer Service Representative Jennifer Vakkers- Regional Director