Kathreen Ross Reyes

EMPLOYMENT HISTORY Customer Service Coordinator/ Front Deck Agent Widus Hotel And Casino |- KATHREEN ROSS REYES PERSONAL PROFILE I am an accomplished task professional with a proven track record in all aspects of the task process: conceptualization, planning, execution, ensure customer satisfaction by achieving delivery of service quality norms through interaction with client, prompt handling of guest requests, and complaint resolution. SKILLS & ABILITIES - Motivated, well-disciplined individual - Finds joy in assisting others - Team player Software: Computer savvy, Computer Literate (Excel,Word,Power Points) Others: Written and Verbal Communication,Empathy, Work Ethic, Initiative,Adaptability positivity. CONTACT INFORMATION Cell: --275 Purok 3, San Pedro Floridablanca, Pampanga, Philippines 2006 - Personally handles client concerns - Handles internal operations to improve the quality of service - Performs internal auditing for backroom stock - Develops relationships with VIP casino guests to ensure incremental visits. - Answer and direct all calls in a professional, friendly manner and take complete and accurate messages with the current date and time and deliver messages to the appropriate party as soon as possible. -Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail. Mail also schedule meetings and travel for executives. -Registering guests, managing reservations and providing information about rooms, rates and amenities. -Perform a variety of banking services for guests, Such as check cashing and foreign currency exchange. ... Handles cash, traveller's cheque, credit cards and direct billing requests properly. Front office cashiers assume responsibility for any cash used in processing front desk transactions. -Handling Check -in, Check- out. Sales Representative Honda Motor Sports |- - Monitored customer satisfaction in all company products and services - Assisted in problem solving and brainstorming solutions to existing concerns -Sell retail products, goods and services to customers. -Work with customers to find what they want, create solutions and ensure a smooth sales process. -Will work to find new sales leads, through business directories, client referrals, etc. Part-Time Data Entry And Web Research EMDL| 2019-Present Proficient typing and transcription. Computer and technical skills (including software knowledge) Organisational and time management abilities. Administrative skills. Communication (written and verbal) Customer Service. Accuracy and attention to detail. Multi-tasking. EDUCATIONAL HISTORY Don Honorio Technological State University BS Hotel And Restaurant MAnagement| June 2011-Jun 2015 - Graduated with Distinction - Best in Thesis INTERESTS AND HOBBIES I am interested in studying different skills, I am teaching myself how to use Amazon Seller VA. I also enjoy reading and watching korean drama.