KATHLYN
PEPITO
ABOUT ME
Dedicated Customer Service Professional
with a Drive for Excellence
With an extensive background spanning
eight years in the customer service sector,
I am a highly motivated individual
committed to delivering exceptional
service. My enthusiasm for continuous
learning fuels my pursuit of acquiring new
skills and knowledge, ensuring a proactive
and proficient approach to every task.
CONTACT
--Yati, Lilo-an, Cebu 6002
EDUCATION
Bachelor of Science in
Business Administration
University of Cebu Lapu-Lapu
and Mandaue
2015
Customer Service
Representative| Virtual Assistant
| Maintenance Coordinator
WORK EXPERIENCE
LIFE BRIDGE MANAGEMENT LLC
April 2022 - July 2023
VA/CUSTOMER CARE SPECIALIST
Handles incoming and outgoing calls proficiently, addressing customer
inquiries related to leasing and maintenance requests.
Identifies appropriate units for potential clients, collaborating closely with
leasing agents and property managers to facilitate the application process.
Supervises maintenance requests, liaising with on-site maintenance teams
and vendors for prompt resolution.
REALPAGE PHILIPPINES INC
August 2020 - April 2022
PRODUCT SUPPORT
Deliver customer centric care via phone or email interactions with customers
that drives customer satisfaction.
Troubleshoot integrated products with customers to isolate issues to root
cause.
Ensures the accuracy of data for operational, financial, and marketing needs
when clients identify discrepancies in their reports..
AMAZON PHILIPPINES INC.
November 2017 - August 2020
CUSTOMER SERVICE REPRESENTATIVE
Manages inbound/outbound calls, chat, and emails, to effectively address
customer inquiries and order-related requests.
Assists customers by providing support for delayed shipments, order status
checks, and processing refunds/returns for undelivered or damaged items.
Guides customers through the website, aiding them in processing orders and
enhancing their overall shopping experience.
QUALFON CEBU PHILIPPINES INC
March 2015 - November 2017
CUSTOMER SERVICE REPRESENTATIVE
SKILLS
Customer Service
Property Management
Problem Solving
Admin Tasks
Data Entry
Appointment Setter
Researches and resolves all customer inquiries and requests coming via
inbound calls.
Provides customer education about services and policies in a timely manner.
Takes control of problems logically and with a clear understanding to ensure
the appropriate customer outcome.
Follows up with customer needs and team lead requests.
REFERENCES
Hurbie Cutamora
Pamela Roie
Phone:-
Phone:
PM Software Professional
Operations Manager-
