Kathlene Villanos

KATHLENE A. VILLANOS EXPERT VIRTUAL ASSISTANT CUSTOMER SERVICE ASSOCIATE Address: 483 Sitio Centro, Brgy. Carangian, Tarlac City, Philippines, 2300 Email Address:-Skype: live:kathlenevillanos.work PROFILE Detail-oriented administrative assistant with excellent interpersonal, planning, and customer service skills. Experienced virtual assistant with a verifiable track record and resolving complex issues quickly. EXPERTISE EXPERIENCE Client Support Associate/Appointment Setter Robert Slack LLC - (August 2020 – February 2021)  Calling prospective clients and scheduling appointments for them to speak with a licensed realtor. Instacart & Seesaw - Customer Service Associate - Appointment setting - Communication - Problem solving - Attention to detail - Customer service - Phone etiquette - Research skills - Time management - Writing letters and emails - Transcription Alorica Philippines - (July 2019 to March 2020) - Recording minutes of the meeting - Order processing  Answers phone calls, responding to customers questions and complaints about their in-transit packages/parcels. - Data entry - Filling systems Amazon – Customer Service Associate - Bookkeeping Sutherland - (September 2018 - April 2019) - Inventory management - Collections - Sales Force - Microsoft Excel - Microsoft Outlook - Microsoft PowerPoint SKILLS DEMONSTRATION E-Commerce: Bookkeeping: Appointment Setting: Microsoft Excel: EDUCATION Bachelor of Arts in Communication (2017) Tarlac State University Opsify Philippines - (April 2020using – September 2020)  Answers phone calls and emails CRM tools such as Zendesk, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes. Support clients and customers and help ensure that customers are satisfied with products, services, and other features. UPS Canada – Tracking/Shipping/Brokerage Associate  Answers phone calls, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes. Support clients and customers and help ensure that customers are satisfied with products, services, and other features. Credit One Bank – Collections Agent iQor Philippines- (February 2018 – August 2018)  Calling credit card holders to collect debts and resolve outstanding balances. Responsibilities include developing payment plans, locating debtors to begin recovery process, and negotiating debt payments. Amazon VA Product Lister Amazon FBA Seller - (September 2017 – December 2018)  Pricing analysis  Reading and Analyzing Keepa Graph and other analyzing tools  Sourcing profitable products from online retail suppliers to sell on Amazon