Kathleen Ruth Plopinio

KATHLEEN RUTH F PLOPINIO -- PROCESS DELIVERY SPECIALIST The Den, 8th St., Con Grande, Naga City, Cam Sur PROF I L E https://www.linkedin.com/in/kathleen-plopinio- My current role as a Process Delivery Specialist, requires professionals with extensive experience in business operations, process management, and compliance. Understand clients' strategies, priorities, operations, conduct daily transactions, and implement improvements to meet client and Company requirements. Handled complex transactions, develop innovative initiatives, with development teams, and lead training and quality activities related to these solutions. I am highly adaptable, with a strong passion for learning and advancing in Automation and AI projects. I possess a positive work ethic, am highly independent, and consistently strive for excellence in all endeavors. WORK EXPERI ENCE 53a1b9b9 EDUCAT I ON 2013 - 2017 UNIVERSITY OF NUEVA CACERES Bachelor of Arts in Psychology S KI L L S Technical Skills VBA Macro Development: Expertise in automating processes and improving data accuracy through August 2022 – Present IBM Philippines customized macros. Process Delivery Specialist | Senior HR Benefits Specialist Developed macros to enhance audit processes and streamline benefits endorsement for insurers. Collaborated with clients through meetings to identify and address issues, concerns, and opportunities for process improvement. Processed HR transactions including organizational management, data changes, transfers, and one-time payments. Led minor tasks such as data accuracy monitoring, team training for process alignment, and updates on benefits process flows. Designed and produced video presentations, designs, to enhance account visibility for clients. Workday: Proficient in utilizing Workday for comprehensive HR management, including employee data processing and reporting. FreshService/FreshWorks: Experienced in leveraging FreshService for HR management Oracle: Knowledgeable in Oracle for invoice processing, payment monitoring and creating of requisitions. BMC RemedyForce: Skilled in using BMC RemedyForce to streamline HR management and improve service delivery. SAP: Proficient in SAP for handling HR transactions, ensuring compliance, and managing employee data across multiple regions. ZenDesk: Experienced in ZenDesk for managing HR related June 2020 – August 2022 IBM Philippines tickets. JIRA: Proficient in JIRA for handling order to cash requests. Senior Customer Specialist – Order to Cash Managed promotional deal creation, item additions, and price changes in vendorspecific portals based on client requests. January 2020 – May 2020 IBM Philippines ExchangeBridge: Knowledgeable in ExchangeBridge for customer information & request tracking Microsoft Office Suite/Google workspace: Advanced skills in Microsoft Office & Google applications (Excel, Word, PowerPoint) for data analysis, documentation, and Senior HR Service Administrator – Employee Data Management Processed complex HR transactions using SAP for hiring, transferring, and terminating employees across nine Southeast Asian countries, ensuring data privacy through rigorous validation. Conducted training sessions for clients during process transitions to ensure smooth handover. September 2019 – January 2020 IBM Philippines presentations. Other Key Skills Data Analysis & Automation Service Desk Management Financial Systems Knowledge HR Systems Expertise Collaboration & Communication Quality Analyst – Contact Center and Employee Data Management Monitored calls and EDM transactions to ensure agents delivered quality service aligned with organizational objectives. Conducted thorough audits of processed tickets to ensure accuracy and prevent client escalations. Facilitated weekly call calibration sessions with clients and submitted QA reports in a timely manner April 2018 – September 2019 IBM Philippines Time Managament Critical Thinking DI GI T AL CRE DE NT I AL S IBM Growth Behaviors Trustworthy AI and AI Ethics IBM Garage Foundation IBM Garage Essentials Enterprise Design Thinking Practitioner HR Specialist – Employee Data Management IBM Quantum Conversations Handled a range of complex HR processes, such as New Hire processing, Termination, Transfer, including request validation and transaction processing in HR systems, ensuring accurate and timely payroll administration. Prepared and submitted weekly reports on new hires and terminations to support payroll processing. September 2017 – April 2018 IBM Philippines IBM Automation: Compass Cognitive Practitioner IBM Agile Explorer CHARACT E R Monica Pangilinan Learning & Knowledge North Finance & Accounting Analyst America Event Producer Resolved client accounts payable and receivable issues through email, chat, and calls, utilizing SAP to track account status effectively Handled inquiries related to invoices, payment terms, and outstanding balances via email, phone, or live chat. Used financial and accounting software like SAP to manage transactions and records IBM Philippines Norina Arengo Chief Accountant Brent International Manila - - Hazel Zamph Irea Yang Nora Elizabeth Maniquiz Anti-Fraud Team Leader Vice-President of Academic Affairs Home Credit Philippines, Inc. Naga College Foundation - - Angelica Carbon, CHRA Senior Associate - People Advisory SGV & Co. TO GOD BE ALL THE GLORY! RE F E RE NCE S -