Kathleen More Castanares

Highly accomplished Operations and Training Specialist with six years of progressive experience in the BPO sector, focused on driving efficiency and knowledge management.

I possess a unique skillset honed by successfully transitioning from a Customer Service Representative (Instacart, Ring Amazon) to a Subject Matter Expert (SME), and currently, a Corporate Trainer (iFit). This trajectory demonstrates expertise in:

Process Documentation & Quality Assurance: Leveraging SME experience to establish and enforce high-quality standards and create clear Standard Operating Procedures (SOPs).

Leadership & Knowledge Transfer: Designing and delivering comprehensive training programs that significantly improve team performance metrics and knowledge retention.

Administrative & Logistical Expertise: Proven ability in high-volume task prioritization, technical troubleshooting, and complex scheduling, underpinned by a Bachelor of Science in Tourism Management.

I am adept at working autonomously and am prepared to leverage this blend of technical, organizational, and leadership skills to serve as a high-impact Virtual Assistant or executive support professional.