Kathleen May Sullivan

KATHLEEN MAY SULLIVAN Experienced Executive Assistant | Social Media Manager ABOUT ME Proactive and detail-oriented Executive Assistant with expertise in managing schedules, streamlining workflows, and anticipating executive needs. Skilled in administrative support, tech-savvy, and committed to delivering seamless operations and dedicated to delivering exceptional service with professionalism, discretion, and a focus on efficiency. PROFESSIONAL EXPERIENCE June 2019- Mercury Drug Company Dec. 2019 Retailing Assistant Proper filling and organized in handling documents from day to day task. Execute routine office administration tasks. Understanding the clients needs and address their concerns effectively. Providing excellent customer service. Jan. 2020Dec. 2022 SANDBOX Virtual Assistant General Administrative Assistant Manages web research, filling and calendar management. Incorporate motion graphics and animation for dynamic and engaging with visual contents. File the necessary paperwork. Make initial contact and follow up with potential clients, manage closing paperwork. Ensure proper filing and answer clients’ questions. Handling routine tasks, providing information and offering assistance across different domain. Doing email and chat support. Feb. 2023Aug. 2023 Virtual Companion PH Social Media Manager Schedule, manages and publish posts on social media platforms. Leverage social media for lead generation. Create and develop a comprehensive social media strategy that aligns marketing and business. Engage with followers, respond to comments and messages, and foster a sense of community around the brand's social media channels. Sep. 2023Feb. 2024 Oxford University Personal Assistant of Course Director Conducted thorough research, ensuring accuracy and relevance for various academic projects. Coordinated complex calendars with precision, schedules appointments and travel coordination. Provided adept administrative support, contributing to smooth operations and effective management. Maintained meticulous oversight of finances, including budgeting, expense tracking, invoices and financial reporting with confidential reports . Compiling the data in Microsoft Excel with careful organization and attention to detail and organized documents meticulously, ensuring easy access and systematic record-keeping. March 2024July 2024 Cosmetic Service Business Marketing Coordinator and Social Media Manager Increased online engagement, brand visibility, and generated tangible leads, significantly boosting sales and business growth. Highlighted the benefits of the products through visually appealing posts, increasing consumer interest and engagement. Revamped the Instagram layout to create a cohesive theme with vibrant visuals and engaging captions, enhancing the overall appeal to consumers. Successfully attracted several dental clinics interested in sampling the products, expanding the client base business. Initiated a proactive lead generation campaign targeting dental clinics across all US states. Identified and reached out to potential clients with personalized pitches, showcasing the value of the products. Aug. 2024 Dec. 2024 Psychological Evaluation Center of North America (PECNA) Admin and Social Media Manager Develop engaging posts and videos that align with PECNA’s mission to attract potential clients, including gestational carriers, intended parents, and egg donors. Handle and monitor PECNA’s social media platforms (Facebook, Instagram, LinkedIn, TikTok) using Zoho Social Tool to increase visibility and engagement. Analyze engagement metrics, create data-driven strategies, and implement tactics to grow followers and increase interactions. Maintain regular communication with clients while ensuring confidentiality, delivering exceptional service. Create strategies to drive client engagement, monitor interactions, and adjust content accordingly for maximum impact across platforms. SKILLS Administrative Skills Communication Skills Technical Proficiency Time Management Organizational Skills Problem-Solving Skills Attention to Detail Customer Service Time Management Content Strategy Problem Solving Lead Generation Strategic Thinking EDUCATION CONTACT University of Southeastern Philippines - - - Licensed Professional Teacher Taguig City, Philippines Bachelor of Elementary Education www.linkedin.com/in/kathsullivan