Kathleen Martin

Kathleen M. Martin 1421 Clinton St. Sandusky, OH-- Highly versatile, self-motivated and experienced Customer Service Representative, seeking a full time employment opportunity. SKILLS SUMMARY Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts or obtain details of complaints; check to ensure that appropriate changes were made to resolve customers' problems; keep records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken. Complete contract forms, prepare change of address records or issue service discontinuance orders, using computers. Determine charges for services requested, collect deposits or payments, or arrange for billing. Compile information about new accounts, enter account information into computers and file related forms or other documents. Operate telephone to answer, screen or forward calls, providing information, taking messages or scheduling appointments. Greet persons entering establishment, determine nature and purpose of visit and direct or escort them to specific destinations. EXPERIENCE Seasonal Tax Preparer-H&R Block (2005-Present) Sandusky, OH Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances. Used all appropriate adjustments, deductions and credits to keep clients' taxes to a minimum. Prepared simple to complex tax returns for individuals or small businesses. Computed taxes owed or overpaid, using adding machines or personal computers, and completed entries on forms, following tax form instructions and tax tables. Furnished taxpayers with sufficient information and advice to ensure correct tax form completion. Shift Supervisor- Toys R Us -) Sandusky, OH Progressively assumed new duties, advancing from an associate position into management. Trained and supervised retail cashiers, merchandisers and stock clerks. Diplomatically and enthusiastically addressed needs and desires of customers, providing a positive shopping experience. Assisted store managers with opening/closing duties, daily operations, merchandise requisitions and staff scheduling. OTHER EXPERIENCE Bank Teller-Bank of America -) Santa Clara, CA Receptionist-Minuteman Press -) Mountain View, CA EDUCATION Diploma-Sandusky High School Sandusky, OH