Kathleen Martin
$8/hr
Leadership, Time Management Skills, People Management and Interpersonal skills
- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 36 years old
- Location:
- Hagonoy, Bulacan, Philippines
- Experience:
- 10 years
KATHLEEN
CRUZ
MARTIN
BASIC
INFORMATION
I am a Team Leader with over 10 years experience in handling customer service.
Expertise in improving team efficiency, managing operations, and enhanci ng
customer experiences. Proficient in safety protocols and guided training. Analyzed
customer feedback and complaints to identify patterns and create solutions for
customer service issues. Developed and delivered training materials for customer
service staff to ensure quality customer service. Monitor customer service staff
performance to ensure high-quality customer service. Provided support to customer
service staff to ensure customer inquiries were handled on time.
PERSONALITY HIGHLIGHTS
Customer Service
Customer Relations
Cus tomer Support
Leadership
Training & Coaching
Organizational Skills
Multi-tasking
EDUCATION
Bulacan State University
Bachelor of Science in Information
Technology
C ity of Malolos, Bulacan
2005 – 2009
S ta. Monica High School
Sta. Monica Hagonoy, Bulacan
2000 – 2005
PROFESSIONAL EXPERIENCE
TEAM LEADER
INFOCOM TECHNOLOGIES INC.
4th floor of Jackman Plaza, Muñoz, Quezon Cit y
May 1, 2015 - June 2023
CUSTOMER SERVICE REPRESENTATIVE
INFOCOM TECHNOLOGIES INC.
4th floor of Jackman Plaza, Muñoz, Quezon Cit y
October 2014 - April 2015
TECHNICAL SUPPORT FOR DATA AND IP
SERVICES
Bayan Telecommunic ations, Inc.
234 Roosevelt Avenue, San Francisco Del
Monte
Quezon City 1105, Philippines
September 2012 – September 2014
