KATIE
LAMOUREUX
ABOUT ME
An accurate, thorough, and persistent
individual, seeking a position as an
administrative assistant.
Offers exceptional communication,
and problem-solving skills to bring a
remarkable change in the overall
efficiency of the office.
EDUCATION
ALGONQUIN COLLEGE
Advertising, 2012
KEY SKILLS
• bilingual
• organized, adaptable, resourceful,
detail oriented
• customer service experience
• advertising knowledge and
promotional skills
• experienced with Adobe Suites
(PhotoShop, InDesign, After Effects,
Illustrator)
• skilled with Microsoft Office and
iWork
• thrives under pressure and in quickpaced environments
• computer savvy, proficient in math
• adapts quickly to new information
and environments
• strong communication skills
• leadership skills, people oriented,
positive attitude
• ability to troubleshoot effectively
WORK EXPERIENCE
OFFICE ADMINISTRATOR/IT SUPPORT/MARKETING COORDINATOR
SMITH PETRIE CARR&SCOTT INS BROKERS | AUG 2018-SEPT2019
Point person for office maintenance, IT support, business software
maintenance. Responsible for:
• managing contracts and price negotiations with office vendors, and
service providers
• allocate tasks and assignments to reception and other admin staff
(courier, reports, etc.)
• analyze and monitor internal processes
• marketing and communications (advertisement creation, MailChimp)
• assisting accounting department with month-end and journal entries
• oversaw implementation of new phone system
• chair of social committee
CUSTOMER SERVICE REP/MARKETING COORDINATOR
CMI INTERLANGUES INC | MAY 2017-JUL 2018
Acts as first point of contact for clients (students and agents) from
around the world. Responsible for:
• implementing new filing system for student documentation
• check and process records including validating data, input
information to CRM (SalesForce) and filing
• deal with general inquiries from students, their families, staff, agents
and auditors via phone, email, social media or in person
• organize weekly/monthly school events, presentations and other
activities as well as update monthly calendar for students and agents
• attend events and functions to promote company
• all social media and marketing efforts (Facebook, Instagram, Twitter,
YouTube, MailChimp, etc.)
POSTAL CLERK
CANADA POST | MAY 2016-MAY 2017
Perform a variety of sales/customer service activities to ensure
complete customer satisfaction. Responsible for:
• maintain a high level of postal products, services and delivery
knowledge
• process financial transactions (cash, cheques, debit & credit card
payments)
• receive, sort, sequence and batch mail items
• review mail items for address accuracy, proper postage, etc.
• conduct merchandising and inventory control
ASSISTANT MANAGER
SPENCER’S GIFTS | DEC 2013-NOV 2015
Assisting store manager in coordinating store activities in order to
achieve store sales plan and profit. Responsible for:
• providing leadership and support to the store associates in order to
ensure that all aspects of guest service are being provided
• effectively merchandising, signing, and pricing store in accordance
with company guidelines
• managing loss prevention techniques in order to reduce shrinkage
• assisting store manager in completing all sales, personnel and
inventory paperwork
