Kathleen Kay Ortiz

Ortiz, Kathleen Kay C. Profile: Career-oriented, self-motivated individual who desires to join a team that could develop and enhance knowledge and skills and could give great opportunities of utilizing them to make a substantial contribution to the company’s growth and productivity. Employment Record: Go Staff (Australia) Admin Assistant/Office Manager/ FB Ads Specialist/ January 2016 to Present Managing admin duties for several clients that involve a great deal of multitasking. Answering phones enquiries (General enquiries) Payroll Assistant (Myob, XERO) Taking memos, maintaining files and updating Stock lists (Excel, Word Doc) Manage client’s website & social media pages (Facebook, Twitter, Instagram, LinkedIn) Content writer/Article writer Creating content for Social Media Creating marketing materials, including: Weekly newsletters, postcards, flyers, emails, & brochures Taking and sending orders and maintaining files Graphic Design (Canva Pro) Email Marketing (MailChimp) SEO optimizer/ SEO Keyword researcher Facebook Ad specialist Google My Business Management Infinix (HOME BASED) Sales Representative Oct. 2015 – April 2016 Call potential customers and arrange sales calls over the phone. (Health Insurance) Approximately a hundred calls per day and I’m responsible for keeping the records of potential clients and updating database. Outsourcix (HOME BASED) Sales Representative ( Q Auto Transport ) – odesk.com (Upwork) July 2014- Oct. 2015 Call potential customers and arrange sales calls over the phone. Approximately 50-60 calls per day and responsible for keeping their records from our database and keeping them up to date. Teletech (CALL CENTER) Retention Agent/ Sales Representative ( Clearwire – Internet Connection ) Aug 15, 2013 –May. 05, 2014 Provide customers support by resolving their technical issues via phone, Technical issues such as; email, internet connection issues and provides basic billing issues. Assisting customers by providing product and service information; responsible in taking orders and improving number of sales. Stream Global Services (CALL CENTRE) Clark, Pampanga Technical Support Specialist/ Sales Representative ( Clearwire ) January 05, 2012 - Aug. 08, 2013 Provide customers support by resolving their technical issues via phone, Technical issues such as; email, internet connection issues and provides basic billing issues. APAC Customer Services, INC Araneta Center Cyber Park Cubao, QC Customer Service Representative/ Sales Representative ( SiriusXm ) June 18, 2009-Dec. 27, 2011 Provide customers support by answering enquiries, resolving technical issues via phone such as; installation, resolution and help customer to obtain general understanding of SiriusXm Satellite Radio and application operations related to company offered services. Jollibee FOODS CORPORATION Dolores Junction & SM Pampanga Main Senior Service Crew August 2009 – May 2012 Educational Attainment: St. Nicholas College of Business and Technology Gapan O.G. RD., Dolores City of San Fernando, Pampanga BSBA Major in Marketing Undergraduate Seminars Attended: Title of Seminar: Finishing Course for Call Center Agents Place of Seminar: Asiaworks Training Solutions, INC. 4th Flr. Freluz Bldg. O.G. RD., Dolores City of San Fernando, Pampanga Date of Seminar: Oct. 24 – Nov. 10, 2011 Title of Seminar: FOOD SAFETY Place of Seminar: Dolores Junction ( Jollibee Grounds ) Date of Seminar: Sept. 05, 2009 Personal Data: Date of Birth:July 07, 1991 Place of Birth:San Fernando, Pampanga Age:30 y/o Civil Status:Married Nationality: Filipino Gender:Female Character References: Yeng Magtoto-Service Quality Manager Jollibee (SM Pampanga) Michelle Casten-Office Manager Go Staff (home based) Carlo Moussi-CEO Australian Client Matthew Brown-Social Media Manager Australian Client I hereby certify that the above information is true and correct to the best of my knowledge and belief. KATHLEEN KAY F. CUSTODIO Applicant’s Signature