Kathleen Joyce F Conag

 Professional Expertise 7+ years of experience as a Virtual Assistant, Chat and Email Support. Over 6 years of experience in Customer Service, IT Helpdesk and Technical Support in a BPO environment. 2 years as an Operations Manager in a construction company and 2 years as in the Sales Operations in an Australian company. Expert in Social Media marketing and Social Media Content, managing different social media accounts like Facebook, Twitter, Instagram, Pinterest and LinkedIn. Calendar and Email Management. Chat Support and Technical Support Travel and Itinerary arrangements. Responsible & minimal supervision required. Excellent command of English both for spoken and written. Easy to learn different applications & software Tools Used: Infusionsoft, Wordpress, Docusign, Quickbooks, Mojo, Contactually, Buffer, Hootsuite, Canva, Picmonkey, Ontraport, Zopim, Zoiper, Zendesk, Aweber, Mailchimp, Podio, Google Docs, Dropbox, Zoho Hubspot, etc.. Work History Shurig Sheckles Group Virtual Assistant March 2022-Present Disposition of properties for sale Administrative tasks Maintaining CRM, adding leads contacting leads etc… Gathering buyer leads, calling them and maintaining a good relationship with our buyers Sending marketing emails via Mailchimp and Investorlift Submitting properties for sale to our VIP buyers Replying to email inquiries Managing emails Social media management Creating social media digital images Infinispark via My Cloud Assistant Virtual Assistant July 2020-October 2021 Social media management Updating and uploading bank transactions Updating and uploading all invoices and purchase transactions CRM contact management Updating call logs Updating stocks using MRP system Creating and sending certificates to attendees of demos and training Check and update missing receipts Schedule meetings and calendar management Konnect Digital Customer Success Manager July 2020 – June 2021 Maintain Customer Relationship and Client Success Schedule meetings, interviews Email management HR duties, assist with new hires Assists in improving workflow and processes CRM maintenance Technical support Admin duties, collecting and filing of team documents, managing leaves, etc… Abundant Health & Vitality Associates Medical Assistant of Dr. Melody Covington March 2020-June 20200 Manage the doctor’s calendar, meetings and itinerary Book appointments of patients Send invoices Provide troubleshooting assistance for the apps that the patients are using Research Answer phone calls and inquiries Manage emails Update patient’s profile and appointment notes in the CRM Create social media images and post in social media platforms Real Men Real Style Executive Assistant/ Customer Delightment Jan 2016 - Jan 2020 Manage CEO’s inbox – Email management Schedule meetings, Itinerary, trips and meetings Social Media Management Team communication Customer Delightment Manager Technical support for our online students and buyers Infusionsoft Management Wordpress – Creating and editing of articles Research, Maintaining Google sheets Other administrative tasks SuiteBox / Videosign (Australia & UK) Sales Operations June 2017-March 2020 Manage daily sales Creating new accounts Cancelation of accounts Adding new users into the system Extending trial accounts Monitoring sales and cancelations Coordinating with clients regarding their account balances Email monitoring of CEO Travel and Itinerary scheduling of CEO Executive Virtual Assistant, Mandy Sheckles , The Rental People LLC – United States, Indianapolis December 2015 – June 2016 Create Invoices, Balance sheet and expenses. Email Marketing Manage Dropbox LinkedIn Management Email Management Post properties for sale/rent Track Home Depot purchases for materials used for property renovations. CRM – Constant Contact All other Administrative tasks Virtual Assistant Joseph Cruz – Cruz Mississauga Realty, Canada- Social Media Management Email Marketing Maintaining contacts in CRM. Appointment Setting Real Estate Admin tasks Chat Support & Virtual Assistant Boston West - Australia November 2014 - 2015 Chat Support Booking expenses Travel and accommodation CRM Social Media Management Email Management Administrative Assistant Virtual Assistant, Danny Nguyen – Keller Williams Realty – United States, Arizona Sept. 2014 – Sept. 2015 Sales Representative – do cold calls to leads Update records, notes and set appointments or follow up calls to clients. Make regular follow up calls to existing clients who are selling their properties within 12 months. Submit an end of day report. Tools used – Mojo, Zoiper etc. Operations Manager RKF Industrial & Installation Corporation - Philippines April 2012 – September 2014 Manages the daily operations of the branch Monitor shipments & deliveries of products from China. Monitors the daily performance of my sales staff. Used online tools to search for possible clients and refer to the sales staff. Provides strategies and solutions to issues in the company. Service Request Team Hewlett Packard – Singapore January 2011 - April 2013 Assists Singapore Employees with managing the tools that they use daily. We monitor and make sure that all the software and hardware that the employees are using are in good working condition. I used to manage the whole team, monitor their daily performance, attendance, if they meet or exceed their quotas, I assist the Manager to submit my team member’s performance updates. Document all transactions or tickets every day, we use online tools also for troubleshooting and researching for possible solutions Business Helpdesk Specialist Telus International – Philippines July 2009 - Dec 12, 2010 Provide technical support to Telus clients in Canada for the issues that they have encountered with their business phone systems. Create tickets and request onsite dispatch in case we can’t resolve issues remotely. Use Siebel as a tool to track tickets. Answers client’s queries regarding dispatch tickets. Assist clients on how to use their PBX , Centrex systems, and other phone systems. Troubleshoot phone feature problems, assist with the usage of their phones. Senior Technical Support Assistant Dell International Services – Philippines March 2008 - July 2009 Provide Technical Support to Dell Clients located in the U.S. Troubleshoots with the clients over the phone, including tearing down desktop or laptop computers with the clients. Create tickets using Siebel tool if we have to request for Onsite dispatch. Answers client’s queries regarding ticket status updates, features and specifications of the computers. Troubleshoot software issues including error messages encountered in the OS, SW Installation issues. Technical Solutions Specialist Siemens Business Services – Philippines February 2007- March 2008 Provide technical support to business clients in the U.S that owns Toshiba laptops. Troubleshoots with clients over the phone with the issues that they have encountered with their Toshiba computers. Assist clients with the usage of their laptops. Helps clients with installation of software, configuration of outlook, assist with internet issues. Education Bachelor of Science in Commerce Major in Computer Science- Excellent reference available upon request