KATHLEEN JOYCE CARMONA
Global Expansion Manager
About Me--
Bankal, Lapu-lapu City, Cebu 6015
Highly organized and results-driven Global Expansion Manager with
over 7 years of experience managing the seamless onboarding of
new partners across various sectors. Expertise in overseeing the endto-end onboarding process, from initial engagement through to
successful integration, ensuring that all phases are met on a timely
manner. Skilled at building and nurturing relationships with key
stakeholders, overseeing operational setups, and leading localization
efforts to ensure successful market penetration.
EDUCATION
PROFESSIONAL EXPERIENCE
BS Information and
Communications Technology
Oct 2023 - Present
Zepz (WorldRemit and Sendwave)
University of San Carlos
2010 - 2014
Secondary
Saint Alphonsus Catholic School
2006 - 2010
Primary
St. Joseph’s School - Mactan
2004 - 2006
Saint Alphonsus Catholic School
2003 - 2004
Asian Learning Center
2001 - 2003
CORE
COMPETENCIES
Project Lifecycle Management
Stakeholder Engagement
Risk & Issue Management
Team Leadership & Development
Time Management & Prioritization
Resource Management
Process Improvement
Software: MS Project, Jira, Trello, MS
Excel/ Google Sheets (pivot tables,
VLOOKUP), Tableau, Mode
Communication: Verbal and Written
English
Global Expansion Manager
Lead a team of project managers working mainly on onboarding
payout partners to expand the business into new markets
Involved in strategic planning, partnership development and
operational execution to ensure the successful entry and growth
in global markets
Jun 2022 - Oct 2023
Zepz (WorldRemit and Sendwave)
Partner Onboarding Manager
Responsible for managing the day to day movement of the
pipeline of new payout partners through all onboarding stages.
Streamlined the payout partner onboarding process through
focusing on documentation and alignment on stakeholders
Jun 2019 - Jun 2022
WorldRemit Ltd
Operations Manager
Managed a large frontline team who firefights partner
technical and operational issues. Developed automated
solutions and processes to improve efficiency.
Nov 2017 - Jun 2019
WorldRemit Ltd
Operations Analyst and Customer Service Representative
Sept 2014 - Aug 2017
Accenture Inc.
Project Management Associate
Performed data entry and research in various system and tracking
tools.
Involved with designing the front end of Accenture’s website
May 2014 - Sept 2014
Convergys Corporation
Technical Support Representative
Provided technical support and resolution of customers’ Microsoft
software issues
