Kathleen Joy Harlea

HARLEA, KATHLEEN JOY GENERAL VIRTUAL ASSISTANT CONTACT ME AT 2550 Tolentino Street, Pasay City, NCR, PH-https://www.facebook.com/kathviray/ PERSONAL PROFILE I am a Technical Support with basic knowledge and background on Virtual Assistant such as Social Media Marketing and Management, Ecommerce and WordPress. I am also experienced in webinars, Marketing Research, Customer Support and Administrative tasks. live:.cid.b56313fa916d4fb3 https://www.linkedin.com/in/kathleen-joyharlea-b/ WORK EXPERIENCE Virtual Platform and Build Support Specialist IQVIA | Dec 2020 - Present SKILLS SUMMARY Local Market Research Customer Support Specialist Technical Support Email and Chat Support Responsible in creating a link and joining instruction. Also known as Technical Producer who schedule, build and create a room for meetings. Conducting Technical Walkthrough of all platforms. Responsible for all technical issues during live meeting. Providing accurate post reports to the sponsor and clients. Conference Administrator to Production Team Lead Intrado | Apr 2016 - Dec 2020 Email Marketing and Management Responsible in managing the operation and admin. Social Media Marketing and Management Manage the team performance. Lead and motivate the team Perform quality control audit and solve problems. Handling Managerial and Administrative task ACHIEVEMENTS Promoted as Local Store Marketing (2013) Promoted as Production Team Lead (2018) EDUCATIONAL BACKGROUND City University of Pasay Bachelor of Science in Business Administration Major in Marketing 2011 - 2015 | Graduated Sales and Marketing Basic Accounting Most Exemplary Employee of the Year (2019) Advertising and Sales Promo Product Management Consumer Behavior