Kathleen Glizelle Silva Bigoy

KATHLEEN GLIZELLE SILVA BIGOY Virtual Assistant CUSTOMER SERVICE REPRESENTATIVE | SOCIAL MEDIA MANAGEMENT | REAL ESTATE MANAGEMENT WORK EXPERIENCE WORK EXPERIENCE Customer Service Representative (Healthcare) CONTACT ME --B10 L9 Phase 5 Mabuhay City, Mamatid, Cabuyao, Laguna, Philippines PERSONAL PROFILE I'm an enthusiastic individual with superior skills in working in both team-based and independent capacities, bringing a strong work ethic and excellent organizational skills to any setting. I am excited to begin a new challenge with your successful team. Everise | BGC, Taguig January 2022February 2023 Answer phones, resolve patient insurance claims or questions related to medical care and benefits information, and direct patients to the proper resources for further assistance with their issues. Knowledge of HIPAA. Professionally handle a high volume of incoming calls. Ability to utilize and navigate multiple systems simultaneously. Resolve customer issues via one-call resolution guidelines and/ or escalated processes. Process billing payments for their insurance premiums via card/cheque. Virtual Assistant Property Management (Freelance) Joie LLC | Folsom, California January 2022December 2022 Each property's social media page receives a weekly update to allow investors to track its growth. Inquiries and reservations for the rental properties are managed. Via a virtual screen, a virtual receptionist welcomed and greeted visitors at the workplace. Real estate offers are written up and accepted by signing each accepted offer. Calling applicants in Indeed for initial screening. Outbound calls for other vendors and suppliers. Assist clients with hotel and flight bookings for personal or business use. EDUCATION Vocational Calamba Doctors' College Caregiving NC II January 2019-August 2019 Tertiary Laguna State Polytechnic University Bachelors of Science in Hotel and Restaurant Management - Customer Service Representative Majorel | Alabang, Muntilupa July 2020December 2021 Review videos, posts, comments, photos, and content according to the social network’s policies. Complied with corporate confidential policies and handled customer information properly to guarantee information security. Removal of inappropriate content in order to ensure a safe experience for users of the application and the community. Maintain a high level of quality in each case that you review. Awards & Affiliations ( Top Moderator - 2021) WORK EXPERIENCE SKILLS Virtual Assistant / Proofreader (Freelance) Recruitology Inc. | Newark, California ADAPTABILITY ATTENTION TO DETAIL COLLABORATION COMMUNICATION LEADERSHIP MULTITASKING TIME MANAGEMENT WORK ETHIC Oversee layout and check content for accuracy and errors. Proofread and edit spelling, grammar, and punctuation. Analyze data and analytics, and seek to increase reader engagement. Ensure that content meets the company or client’s needs. Do tasks assigned by the client. Guest Expert Kuwait Food Company (Americana) | United Arab Emirates AREA OF EXPERTISE SOCIAL MEDIA MANAGEMENT PROPERTY MANAGEMENT (AIRBNB, VRBO, BOOKING.COM) CALENDAR MANAGEMENT VIDEO/IMAGE EDITING LEAD GENERATION DATA ENTRY CUSTOMER SERVICE APPS/SOFTWARE ADOBE PHOTOSHOP/PREMIERE SAP CITRIX MICROSOFT OFFICE (EXCEL, WORD, POWERPOINT) CANVA GOOGLE (DOCS, SPREADSHEET, DRIVE, MEET, CALENDAR) CALENDLY MONDAY.COM MS TEAMS/ZOOM August 2018June 2020 July 2016July 2018 Appropriately suggested items and promoted to customers to increase restaurant sales. Responsible for treating the customers with the best customer service practices. Also responsible for entertaining a customer’s comments or complaints regarding the food and services. Being flexible in assisting and working with different nationalities. Finish Good Shipment Clerk PSI Technologies Inc. | Calamba, Laguna January 2015May 2016 Ensures compliance with customer's requirements with the correct shipping destination. Follow up and ensure the shipment schedule that complies, with per demand of the customer. Transact using Promis and SAP System to generate packing lists locally and internationally. Generate barcoding with the correct weight. Prepare sales invoices. Data Processor (Logistics) Total Quality Management Business Venture Corporation | Calamba, Laguna August 2013November 2014 Receives booking from the Salesman to encode in the system to release picklist and prepare withdrawals from the warehouse. Transacts daily sales of the salesman in the system. Maintains the inventory stock of the system. Receives delivery reports from the supplier to input into the system. Transfers loading stocks in the system to every salesman from the inventory of the warehouse.