Kathleen Gaza

KATHLEEN GAZA VIRTUAL ASSISTANT/CS ABOUT PROFESSIONAL SKILLS I worked as a customer service and an admin/VA in my previous company seeking a full-time position in the field where I can apply my knowledge and skills for continuous improvement. I can easily adopt and learn new things Admin task Customer service Google Sheet Google Calendar Email support WORK EXPERIENCE PERSONAL SKILLS Creative spirit Reliable and professional Organized Time management skills Team player Fast learner Motivated CONTACT P :- E:- SOCIAL fb.me/kittiekathkath IG@kittiekathkath TITLE PROCESSOR Armour Title Company| January 5 2021- September 15, 2022 Mainly doing admin task, from opening an order, ordering lien search and survey for the property and clearing title issues. I am a junior processor and we make sure that title is clean and free before the settlement. Do title quotation. Create Tax Certificate EMAIL SUPPORT Avas Flowers Ecommerce | November 2- Dec 2020 Mainly making sure that the flower arrangement will be delivered in its designated location in the specified time and date of the customers. Getting in touch with the florist and customers about the arrangement if there are some changes via messages or call. Attending customers complaints. EMAIL SUPPORT AND PHONE SUPPORT Genpact | April 2018- November 2020 *FINANCIAL ACCOUNT* The work focuses on checking the transactions of our clients. Investigating whether the particular charge is valid or not. Giving our clients good customer service and making sure the confidentiality of their accounts. *HEALTHCARE ACCOUNT* Responding to customer’s queries using email/phone. Giving updates on their request for medical records. EDUCATION BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN OPERATIONS MANAGEMENT Bataan Peninsula State University |-