KATHLEEN GAIL ARCENAL
RELEVANT EXPERIENCE
CONTACT
TSR / QUALITY ANALYST / TRAINER / SUPERVISOR
Sykes Enterprises, Inc. | Oct 2017 - Dec 2021
Technical Support Representative - takes phone
calls and chats from customers who are having
-
issues with their Google Devices
-
Quality Analyst - monitors phone calls and chat
La Aldea del Rio, Calawisan,
Lapu-Lapu City
transactions of agents and measures their
compliance against established expectations of
agent behavior.
Product Trainer - responsible for onboarding and
SKILLS
training new employees and supporting
experienced employees to help them improve
their performance.
Excellent in Oral and Written
Communication
Data Gathering and Analysis
Leadership and Administrative
Skills
Problem Solver and Critical
Thinker
REFERENCE
JUICY LOU DIOLAN-VISOC
Training and Quality Manager
Sykes Enterprises, Inc-
Training and Quality Supervisor - responsible for
the coordination of training and development as
well as managing Quality performance.
DIGITAL CONCIERGE
Mopro Philippines | Apr 2017 - Sep 2017
Handles phone calls and emails from customers
who are requesting to have edits or updates done
on their website.
EDUCATIONAL BACKGROUND
BACHELOR OF ARTS IN MASS COMMUNICATION
University of San Jose Recoletos
- Graduated March 2012
