Kathleen Gail Arcenal

KATHLEEN GAIL ARCENAL RELEVANT EXPERIENCE CONTACT TSR / QUALITY ANALYST / TRAINER / SUPERVISOR Sykes Enterprises, Inc. | Oct 2017 - Dec 2021 Technical Support Representative - takes phone calls and chats from customers who are having - issues with their Google Devices - Quality Analyst - monitors phone calls and chat La Aldea del Rio, Calawisan, Lapu-Lapu City transactions of agents and measures their compliance against established expectations of agent behavior. Product Trainer - responsible for onboarding and SKILLS training new employees and supporting experienced employees to help them improve their performance. Excellent in Oral and Written Communication Data Gathering and Analysis Leadership and Administrative Skills Problem Solver and Critical Thinker REFERENCE JUICY LOU DIOLAN-VISOC Training and Quality Manager Sykes Enterprises, Inc- Training and Quality Supervisor - responsible for the coordination of training and development as well as managing Quality performance. DIGITAL CONCIERGE Mopro Philippines | Apr 2017 - Sep 2017 Handles phone calls and emails from customers who are requesting to have edits or updates done on their website. EDUCATIONAL BACKGROUND BACHELOR OF ARTS IN MASS COMMUNICATION University of San Jose Recoletos - Graduated March 2012