Kathleen Dabu

With over a decade of experience in customer service and virtual assistance, I offer a comprehensive background in remote operations. My career began with five years in the BPO industry as a Customer Service Representative for a telecommunications account, where I handled inbound and outbound technical support before being promoted to Resolution Supervisor.

Since 2015, I have successfully managed various freelance projects, including two years as an Online English Teacher. My subsequent experience includes serving as a Recruitment Specialist and Data Entry professional for a California-based staffing agency, where I utilized LinkedIn, Indeed, and Bullhorn CRM for talent sourcing. I also served as a Quality Assurance Analyst for a New York-based firm, where I used Salesforce CRM to evaluate agent performance and conducted regular calibrations and provided coaching opportunities.

Most recently, from 2020 to 2026, I served as a General Virtual Assistant for a credit repair company. In this role, I managed daily operations, oversaw executive calendars, and facilitated the client onboarding process, including document acquisition and e-signature management. I also have proven experience in sales within the financial services sector.