Kathleen Bianca Canlas

KATHLEEN BIANCA CANLAS Blk 27 Lot 29 Narra St. Corner Camanse St. Fiesta Communities, Brgy. Dapdap Mabalacat, Pampanga. 2010 Philippines Mobile No.: - Highly competent operations manager with 7 years of experience responsible for managing the daily business operations, including overseeing all aspects of production, planning, purchasing, inventory, shipping, receiving and process development and improvement WORK EXPERIENCE: Operations Manager iQor - SM City Clark Pampanga, Philippines 03/2021 - 02/2023 Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for the Operations Department. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies and applicable laws, include interviewing, selection, and hiring; training new and existing employees; planning, assigning, and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards. Organizing the budget of the company in collaboration with the director. Associate Manager - Account Management Sutherland – Tarlac, Philippines 10/2020 - 03/2021 Organizes and directs the staff in an organization’s call center. I am responsible for assessing their work, giving them feedback that maximizes performance, and hiring and training new team members. Call Center Supervisors will have many duties depending on where they work, but they typically provide direction and feedback to new hires, facilitate open lines of communication with staff members, and maintain a healthy work environment. Operations - Supervisor iQor - SM City Clark Pampanga, Philippines 04/2019 - 10/2020 Supervise employees, including making decisions about hiring, evaluating, scheduling/work assignments, work procedures, resolving conflicts and training. Responsible for determining and recommending training needs and planning, coordinating, and overseeing the day-to-day operations. Operations – Supervisor - Alorica - Clark Pampanga 08/2015 - 04/2019 Supervise employees, including making decisions about hiring, evaluating, scheduling/work assignments, work procedures,resolving conflicts and training. Responsible for determining and recommending training needs and planning, coordinating, and overseeing the day-to-day operations. PERSONAL DATA: Date of Birth:January 10, 1988 Place of Birth:Manila Gender:Female Civil Status:Single Citizenship:Filipino Religion:Roman Catholic Height:5’5” Dialect Spoken:English and Tagalog EDUCATIONAL ATTAINMENT: Bachelor of Science in Civil Engineering - Undergraduate Bataan Heroes Memorial College 06/2009 - 03/2010 Bachelor of Science in Nursing - Undergraduate Bataan Peninsula State University 06/2007 - 03/2009 Bachelor of Science in Nursing - Undergraduate Unibersidad De Manila 06/2005 - 04/2006 CHARACTER REFERENCES: Mr. Joseph Gotangogan Operations Manager Alorica Clark Clarkfield, Pampanga-/- Mr. Michael Anicete Operations Manager iQor SM City Clark, Pampanga- I hereby certify that the above mentioned information is true and correct to the best of my knowledge and belief. Kathleen Bianca Canlas Applicant’s Signature