Kathlea Pabalan

KP Kathlea A. Pabalan Angeles City, Philippines -- Experienced in providing efficient email and chat support to ensure exceptional customer satisfaction. Skilled in operations support roles, optimizing processes for improved efficiency. Proficient in data entry tasks with keen attention to detail. Adept at quality analysis and content review, ensuring adherence to standards and continuous improvement. Strong communicator with a commitment to delivering high-quality service. Work Experience Operations Support | Customer Support 12/2023 to 03/2024 Portless Remote Work Support the operations team by executing day-to-day tasks and projects Handle administrative tasks such as data entry, gathering data, organizing, and updating information Reaching out to logistics carriers and customers Help with Shopify and Order Fulfillment Guru management Virtual Driver (Driving for Dollars) | Data Miner | Manual Skiptracer 06/2023 to 12/2023 Creative Home Offers by Lock and Key Properties Remote Work Gathering client’s and distressed properties info by remote driving (Using Deal Machine and Google Maps) Input, update and verify real estate info (Client’s info, property info) Data Entry | Admin | Manual Skip tracer 01/2022 to 09/2023 United Home Solutions Remote Work Responsible in gathering, managing and organizing data. Ensuring data accuracy and integrity.Input, update and verify real estate data (Client’s information, properties, listings) Generating, uploading data in REISift Assigning weekly task to cold callers Customer Support (Email and Chat) 09/2020 to 10/2021 Browze Remote Work Customer Support and Special Project Agent (Price Listing, Vendor Escalation/Cancellation Projects) Handle customer inquiries, complaints, billing, and product inquiries.Repair trust, locate resources for problem resolution, and provide best-option solutions. Handling special projects like Pricing Project, Vendor Escalation/Cancellation Project QA Team Member 08/2017 to 03/2020 National Debt Relief Remote Work Call Monitoring and Evaluation, measure compliance against established expectations of agent behavior. Ensures that agents provide quality service in line with organizational objectives. Virtual Staffer | Appointment Setter 03/2017 to 08/2017 Omni Therapy Agency Remote Work Handling calls and emails for our client. Staffing therapist for patients from home health and hospitals. Customer Service Representative | Sutherland Global Services 11/2009 to 03/2017 Sutherland Global Services Clark, Philippines Detailed list of Programs and position: Loan Analyst for JPMorgan and Chase Customer Service Representative for Amazon Kindle Tech (Tier 1 and 2) Both Voice and Chat Content Reviewer for Amazon Community Moderation Team Skills Customer satisfaction Conflict resolution | Decision Making Time management | Multi-tasking Communication Order processing | Order Tracking Data Entry | Research Attention to detail Education Holy Angel University Bachelor’s Industrial Engineering Angeles City, Philippines