KATHLEA EUSEBIO
229 San Antonio, Iriga City, 4431 l skype id:kathlea.eusebio l C:- l-
Summary
Customer Service Representative who maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Highlights
High customer service standards
Service solutions expert
Dependability
Attention to detail
Fast learner
Appointment Setters
Virtual Assistant
Email management
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed tasks, working overtime as needed.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and others.
Work Experience
Appointment Setter
Essential Appliances LLC
July 2017 to June 2018
Appointment setter, scheduling appointments, collecting payments, answering text messages to three clients in a row, answering phone calls.
Virtual Assistant
Cleaning Force-Australia
December 2016 to May 2017
Answering online queries through email, text messages and phone calls, setting up appointment to cleaners versus clients, sending invoice and collecting payments.
Virtual Assistant/Admin Assistant
Zane Development Company
May 2015 to May 2016
Email management, newsletter, web scraping, collecting data and import into a system, sending invoice, collecting payment, taking inbound/outbound calls and collecting payments
Customer Service Representative
Sutherland Global Services, Inc
November 2012 to May 2014
Pili, Camarines Sur
Cross-trained and provided back-up for other customer service representatives when needed. Assisted customers in a timely manner and guaranteeing high level of customer service.
Education
Bachelor of Science in Accountancy
Iriga, Camarines Sur, Philippines
University of Northeastern Philippines
