Katheryne Funez

KATHERYNE STEPHANIE FUNEZ MARTINEZ Cortes, San Pedro Sula Email:-Numero:- PROFESSIONAL SUMMARY Customer Service Representative, sales, appointment settle and Mortgage Lender, with over 10 years of experience in customer support, conflict resolution, and team supervision. Proven ability to manage high-volume workloads while maintaining a focus on quality and service. Known for a positive attitude, leadership skills, and strong communication abilities. Fluent in Spanish and English; experienced with Microsoft Office and Google Workspace tools, CRM. KEY SKILLS Customer Service &  Support Conflict Resolution Sales & Administration Team Leadership & Supervision Communication & Interpersonal Skills Microsoft Office (Word, Excel) Google Tools (Docs, Sheets, Drive) PROFESSIONAL EXPERIENCE Dunhill Auto Group Appointment settle July 2022- April 2025  Provide Customer Service  Set Appointments for customers that want to purchase Cars  Give OTD prices and hole information of the car that customer is interested Jet Direct Mortgage- Temporal Mortgage Lender Feb 2022- Jun 2022 Offer Mortgage, Homes Loans programs, customer service and office assistant STARTEK – Customer Service Representative & Supervisor on Amazon US and Mx Jul 2017 – Aug 2020    Handled customer orders and inquiries for Amazon. Reviewed and processed online purchases. Promoted to Supervisor: managed team operations, provided feedback, performed quality assessments, and delivered training/support. OWN BUSINESS – Sales & Administration Jun 2015 – May 2017   Managed day-to-day administration and direct sales of merchandise. Handled client relations and inventory control. ALLIED GLOBAL – Customer Service Representative Jun 2014 – May 2015 Courtesy Call Breast Cancer Donation   Verified customer accounts and donation eligibility. Delivered high-quality service with attention to detail and compliance standards. EDUCATION Ceutec University Intern of the degree in Marketing in International Business Kiddy Kat Morazzani Bilingual Institute High School Diploma – Bachelor of Communication & Language 2009 – 2014 Pablo Menzel / Kiddy Kat Primary Education 2002 – 2009 PROFESSIONAL REFERENCES   Farjam Ghadesi-  Stephanie Hernandez-  Carlos Morales -