Katherine Santana

 KATHERINE IVONNI SANTANA FERRERAS Juan Tomas Diaz 103 Edicarol 2 apt.402 Ensanche La Julia, Santo Domingo, Santo Domingo Cell:- –- PROFESSIONAL SUMMARY Customer services professional seeking a management role. Skilled in training staff and establishing rapport with clients. Translator. Interpreter. Self-motivated with exceptional communication and computer capabilities. SKILLS Strong client relations Training development aptitude National working laws knowledge Mediations capability Fluent in English, Catalan and Spanish Highly organized Excellent listening skills Effective negotiator Customer Relationship Management Software (CRM) Inventory control Microsoft Outlook, Word and Excel Customer-focused Adherence to high customer service standards Effective problem solver Experience as interpreter online and in situ Experience as documents translator WORK HISTORY 05/2017 to 05/2017 Temporary Interpreter Park Plaza Sherlock Holmes – Baker Street, London. United Kingdom Assistance to non-English speaking customers in reception, restaurant and customer service areas. Interpreter in situ in meetings with foreign companies. Assistance in English, Spanish and Catalan. 09/2016 to 11/2016 Temporary Intern Caesar’s Palace – Las Vegas, Nevada. USA Reception duties Concierge assistant Customer Service Bookings Food and beverages department 11/2015 to 07/2016 Claims & Collections Planet Fitness – Tiradentes esq. Gustavo Mejía Ricart, Naco. Santo Domingo Call customers to arrange past dues payments. Resolve membership claims. Politely assisted customers in person and via telephone. 05/2014 to 10/2015 Executive Assistant Agencia Yone – Freddy Gaton Arce no.3 Arroyo Hondo. Santo Domingo Managed the CEO’s complex and frequently changing travel arrangements and coordinated the pre-planning of trips. Compiled and analyzed sales and marketing reports. Managed external contacts for CEO and kept track of periodic communication needed for priority contacts. Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings. Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination. Processed travel expenses and reimbursements. Supported the human resources department in the annual employee review process to manage performance merit increases 03/2013 to 03/2014 Services Asesor Mapfre Asistencia – Av. Tiradentes esq. Presidente González Compared data from surveillance footage to data on medical reports. Evaluated all evidence with the goal of creating positive outcomes for client’s claims. Answered questions posed by insured and attorneys. 08/2011 to 04/2013 Customer service Banco Popular – Av. 27 de Febrero esq. Abraham Lincoln Directed calls to appropriate individuals and departments. Built long-term customer relationships and advised customers on purchases and promotions. Assessed client’s financial situations to develop strategic financial planning solutions. Defused volatile customer situations calmly courteously. EDUCATION 2017 Degree in Tourism Business Administration: Business Universidad Católica Santo Domingo – Av. Bolívar, Santo Domingo Work References: Personal References: Lic. Anastassia Korotaeva- Lic. Maxime Rolland- Lic. Masao Yonemura- Lic. Mildred Soleidy-