Katherine Ramos

KATHERINE RAMOS VIRTUAL ASSISTANT Motivated professional with experience in administrative assistance and customer support. Skilled in task management, clear communication, CONTACT- and building strong relationships. Dedicated, flexible, and eager to contribute to a dynamic organization while growing professionally (- Candaba,Pampanga, Philippines EDUCATION BACKGROUND BSBA Marketing Management NATIONAL UNIVERSITY |- cum laude SOFT SKILLS BSBA Marketing Management Communication NEW ERA UNIVERSITY |- Time Management SHS TVL-Tourism Operation Customer Service Team Work Adaptability HARD SKILLS Microsoft Office Proficiency Canva STI COLLEGE - BALIWAG|- EXPERIENCE ADMIN ASSISTANT/CUSTOMER SUPPORT OG | OCT 2023- OCT 2024 Provided comprehensive administrative support, ensuring efficient office operations and effective client communication. Reviewed and verified important documents and Facebook Data Analytics Affiliate Marketing details to ensure precision and clarity. Handled administrative tasks, including filling out forms Basic Video Editing and maintaining schedules, to support operational efficiency. Provide escalate excellent issues service when to needed. customers Track interactions and ensure timely follow-up. and customer MARKETING ASSOCIATE / ADMIN ASSISTANT NU BALIWAG MARKETING OFFICE | APR- JUNE 2023 Assist in managing social media accounts by scheduling posts, and monitoring comments and messages Created monthly reports to track and analyze page growth on Facebook Identify and establish partnerships with affiliates, stores, and vendors within malls to create mutually beneficial marketing initiatives Help plan and coordinate school events, open houses, orientations, and information sessions to attract prospective students SOCIAL MEDIA MANAGER ONE MORE CUP MILK TEA |- Overseeing customer service provided via social media. Creating unique, high-quality written and visual REFERENCE content for each social media campaign. Developing and managing the brand’s social media identity Mia Rose Aquino Virtual Assistant BALANZI Ltd (- Monitoring and analyzing trends and competitor performance BRAND MANAGER ESPOIR | WFH | APRIL - JUNE 2021 Experience in identifying target audiences and devising an effective campaign Jared Manalastas Doctor of Philosophy Major in Reading Education Research Director of Baliwag Promote the brand by commenting on Unique accounts that fit the target costumers BRAND AFFILIATE BALANZILTD | WFH | DEC 2021 - FEB 2022 Polytechnic College Align the company around the brand’s direction, choices (+63)956 - 605 - 5721 and tactics Provide great customer service by anticipating and responding to customer needs.